Educator Support Specialist

4 weeks ago

Piscataway, United States Rutgers University Full time

**Position Details**:

- Position Information**Recruitment/Posting Title**
- Educator Support Specialist - Per Diem**Job Category**
- Staff & Executive - Healthcare**Department**
- UBHC-AID NJEA**Overview**
- Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.**Posting Summary**
- Rutgers The State University is seeking an Educator Support Specialist in the Access Center AID NJEA/RING NEA - Corporate of Rutgers University Behavioral Healthcare.
The Primary purpose of the Educator Support Specialist is to provide confidential telephonic support and counseling in support of the AID NJEA/RING NEA mission. Receives telephonic requests for these services, is consumer-friendly, demonstrates counseling skills, and is knowledgeable in education issues. Enters relevant data into the unit’s information system.
Among the key duties of this position are the following:

- As part of the AID NJEA/RING NEA team, actively participates in ensuring that telephone calls/requests are handled in an effective and consumer-friendly manner.
- Promptly answers the AID NJEA/RING NEA telephone; makes every effort to respond within three rings.
- Responds to telephone contacts with callers in an appropriately courteous, helpful fashion.
- Responds to telephone referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
- Assesses telephone service calls/requests and responds in accordance with prescribed AID NJEA/RING NEA procedures.
- Maintains comprehensive and up-to-date knowledge of resources and referral sources.

**Position Status**
- Per Diem**Hours Per Week**
- 19**Daily Work Shift**
- Rotating**Work Arrangement**

**FLSA**
- Nonexempt**Grade**
- 99H**Position Salary**
- $28.00 per hour**Annual Minimum Salary**
- 0.00**Annual Mid Range Salary**
- 0.00**Annual Maximum Salary**
- 0.00**Standard Hours**
- 1.00**Union Description**
- Non-Union**Payroll Designation**
- PeopleSoft**Benefits**

**Seniority Unit**

**Terms of Appointment**
- Staff - 12 month**Position Pension Eligibility**
- NOT ELIGIBLE- Qualifications**Minimum Education and Experience**
- Bachelor’s Degree in education, counseling or related field.
- Additional related experience can be substituted for the Bachelor’s Degree.

**Certifications/Licenses**

**Required Knowledge, Skills, and Abilities**
- Two (2) years of teaching or school/educational experience.

**Preferred Qualifications**
- Some counseling experience or training preferred.

**Equipment Utilized**

**Physical Demands and Work Environment**

**PHYSICAL** **DEMANDS**:

- Position requires frequent prolonged sitting.
- Ability to use computer for long periods of time.
- Hearing is essential.
- Ability to speak clearly is required.

**WORK** **ENVIRONMENT**:

- Handles phone requests under time and decision-making pressure.
- Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.

**Special Conditions**
- Posting Details**Posting Number**
- 24ST1404**Posting Open Date**

**Special Instructions to Applicants**

**Regional Campus**
- Rutgers Biomedical and Health Sciences (RBHS)**Home Location Campus**
- Piscataway (RBHS)**City**
- Remote**State**
- NJ**Location Details**
- Pre-employment Screenings- All offers of employment are contingent upon successful completion of all pre-employment screenings.- Immunization Requirements

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