Help Desk Technician

4 weeks ago


Elgin, United States KIT MSP LLC Full time

**About us**

We are growing, agile and professional.

Our work environment includes:

- Modern office setting
- Flexible Schedules
- Work-from-home days
- Growth opportunities

**Job Overview**:
**Responsibilities**:

- Respond to user inquiries and troubleshoot technical issues
- Provide support for hardware, software, and network problems
- Set up and configure workstations for new users
- Maintain and update documentation of IT procedures and configurations
- Collaborate with IT team members to resolve complex issues
- Ensure security and privacy of data, network access, and backup systems

**Requirements**:

- Proficiency in IT infrastructure including SonicWall, Ubiquiti, Active Directory, Windows Server, Microsoft Azure
- Knowledge of operating systems, computer hardware, TCP/IP, LAN
- Experience with Datto for issue tracking and resolution
- Familiarity with Mac OS is a plus
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills

This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills while providing essential support to our organization.

**Job Type**: Temp-to-hire

Pay: $20.27 - $26.00 per hour

Expected hours: 40 per week

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Help desk: 5 years (required)
- Computer networking: 4 years (required)

License/Certification:

- CompTIA A+ (required)
- Microsoft Certified: Azure fundamentals (required)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote in Elgin, IL 60124


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