Help Desk Technician
4 weeks ago
**About us**
We are growing, agile and professional.
Our work environment includes:
- Modern office setting
- Flexible Schedules
- Work-from-home days
- Growth opportunities
**Job Overview**:
**Responsibilities**:
- Respond to user inquiries and troubleshoot technical issues
- Provide support for hardware, software, and network problems
- Set up and configure workstations for new users
- Maintain and update documentation of IT procedures and configurations
- Collaborate with IT team members to resolve complex issues
- Ensure security and privacy of data, network access, and backup systems
**Requirements**:
- Proficiency in IT infrastructure including SonicWall, Ubiquiti, Active Directory, Windows Server, Microsoft Azure
- Knowledge of operating systems, computer hardware, TCP/IP, LAN
- Experience with Datto for issue tracking and resolution
- Familiarity with Mac OS is a plus
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills while providing essential support to our organization.
**Job Type**: Temp-to-hire
Pay: $20.27 - $26.00 per hour
Expected hours: 40 per week
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Help desk: 5 years (required)
- Computer networking: 4 years (required)
License/Certification:
- CompTIA A+ (required)
- Microsoft Certified: Azure fundamentals (required)
Willingness to travel:
- 25% (required)
Work Location: Hybrid remote in Elgin, IL 60124
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