Msp Tier 1/tier 2 Service Desk Technician Hybrid
4 weeks ago
**Company Description**
Right now we're working with an IT consulting company that has been in business for over 15 years. This company provides end-to-end IT consulting services for law firms, manufacturing companies and CPA firms.
This company has about 35 people on staff and they're proud of their company culture that places an emphasis on work/life balance.
This is a hybrid role where you can work from the office in Elgin and from home. Day to day responsibilities include troubleshooting and ticket resolution for customers.
Salary is in the $55,000-$65,000 range based on experience with comprehensive benefits.
**Qualifications**
1+ years of IT troubleshooting experience
1+ years of experience with Active Directory (account creation, deletion, password resets, group policy administration)
1+ years of experience supporting Office 365 back end administration (mailbox creation, licensing, shared mailbox permissions, etc)
1+ years of experience troubleshooting networking issues such as DNS/DHCP
1+ years of working with Connectwise ticketing system
1+ years of working for a managed services provider/IT consulting company
Exceptional communication and organizational skills
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
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