Customer Service Representative

3 days ago


East Hartford, United States NEFCO Full time

Description:
Job Summary: The Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

- Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
- Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
- Process customer adjustment - Create paperwork for customer returns and process credits
- Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
- Contact drivers for Estimated Time of Arrival for customers
- Handle Return Authorizations with Vendors
- Access daily delivery manifests
- Maintaining the hot list; communicating between appropriate departments
- Making changes to redeliver for wrong addresses or rescheduling a delivery.
- Managing missed deliveries
- entering Error Report and communicating to the Branch that needs to redeliver it.

**Requirements**:
Qualifications:

- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 3-5 years of work experience (preferably in construction supply sales)
- This is a non-exempt position, eligible for overtime.



  • East Hartford, United States NEFCO Corp Full time

    Job Summary: The Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors. Job Duties: Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's...


  • East Hartford, United States American Outsourced Waste & Recycling Full time

    Rare job opening at AOWR! A international Waste & Recycling broker located in CT. In need of a very experienced Customer Service Representative (CSR) position. Canidate needs to posses the follwoing skills. - Experience CSR only with good track record of longevity at prior jobs. - Detail and Note oriented - Excel and MS experience a must - Persistent &...


  • East Hartford, United States Duo-Fast Northeast Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative with Accounts Receivable Knowledge individual to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the...


  • East Hartford, United States U.S. Environmental Rental Full time

    Job DescriptionJob DescriptionObjectiveCustomer service is not only the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive and creative. Therefore, CSR's must be friendly, diplomatic, and organized. They are expected to work with our clients, as well as other associates throughout our...


  • East Hartford, United States U.S. Environmental Rental Full time

    Job DescriptionJob DescriptionObjectiveCustomer service is not only the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive and creative. Therefore, CSR's must be friendly, diplomatic, and organized. They are expected to work with our clients, as well as other associates throughout our...


  • Hartford, United States Richelieu Hardware Full time

    **Company Overview** Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...


  • Hartford, United States SAINT SOLUTIONS INC Full time

    Benefits/PerksCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our...


  • Hartford, United States SAINT SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer...


  • Hartford, United States SAINT SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer...


  • Hartford, United States SAINT SOLUTIONS INC Full time

    **Benefits/Perks** - Competitive Compensation - Career Growth Opportunities **Job Summary** **Responsibilities** - Interact one on one with a high volume of customers - collect relevant information, and provide solutions - Refer to premade scripts for a variety of customer service topics - Use best practices in customer service techniques to develop...


  • East Hartford, United States Duo-Fast Northeast Full time

    Duo-Fast Northeast, an industrial and construction products distributor, located in East Hartford, CT. is seeking a detail-oriented, well organized person to join our team. Hours are Monday through Friday 8:30 am to 12:30 pm. This self-motivated individual will be required to possess the following: - Professional and Upbeat customer service skills - Works...


  • Hartford, United States 37 Ways Inc Full time

    **Position: Customer Service Representative** - oriented, and have the ability to work with a wide variety of individuals, and willing to learn all facets of a company in order to ensure the success of their projects within the overall mission. **Core Duties & Responsibilities**: - Become well versed in product knowledge and customer services provided...


  • Hartford, United States Signicast Full time

    Signicast is the industry’s leading investment casting manufacturer. Through the hard work and dedication of our employees, we satisfy our customer's needs by safely delivering a quality product on-time, at a competitive price. Working at Signicast means becoming part of a world-class company. With industry-leading Total Rewards package and the potential...


  • Hartford, United States Be Brilliant Marketing Group Inc Full time

    Job DescriptionJob DescriptionThrough our dedicated associates, Be Brilliant Marketing Group delivers essential services and solutions on behalf of Fortune 100 and 500 companies creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • Hartford, United States Mr Handyman Full time

    Customer Service Representative /Dispatcher Mr.Handyman is a well-respected company dedicated to providing high-quality home repair, maintenance, and improvement services to our valued customers. With a commitment to excellence and customer satisfaction, we have built a strong reputation, known for exceptional service, quality work, and our "Done Right...


  • Hartford, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver...


  • East Waterboro, United States Partners Bank Full time

    Customer Service RepresentativeDepartment:Branch AdministrationReports to:Branch Manager/Assistant Branch ManagerSupervises:NoneStatus:Non-Exempt / Full-Time / on-siteLevel:Level 5Must already be authorized to work in the United States.Relocation is not provided.Partners Bankis a rapidly growing community bank with operations in Maine and New Hampshire that...


  • East Brunswick, United States Stryde Management Full time

    Company Description We are focused on developing and enhancing the competitive nature and willingness to lead within every potential candidate. This is a valuable opportunity for those who want experience in team leadership, sales, entrepreneurship, and anybody with a competitive mindset. We strive to create an environment that is centered on being a part...


  • East Waterboro, United States Partners Bank Full time

    Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Level: Level 5 Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations...


  • East Brunswick, United States Astrodell, Inc. Full time

    Are you a dynamic and energetic individual ready to dive into the world of Customer Service? Join our team as an Entry-Level Customer Service Representative and kickstart your career with us! If you thrive on tackling challenges, possess outstanding communication skills, and have a genuine desire to make a difference, we want you on board! Step into a...