Customer Service Representative

4 weeks ago

East Hartford, United States U.S. Environmental Rental Full time
Job DescriptionJob Description

Objective

Customer service is not only the heart of our product, but also what distinguishes us from the competition. We pride ourselves on being responsive and creative. Therefore, CSR's must be friendly, diplomatic, and organized. They are expected to work with our clients, as well as other associates throughout our organization, to ensure that orders are filled accurately and in a timely manner. A positive attitude and enthusiasm to learn about our equipment - including specifications, applications, and maintenance - is a must for all Customer Service Representatives.



Essential CSR Responsibilities

Description

· Answer incoming calls and communicate with clients and associates regarding questions, orders and/or forwarding calls to the appropriate department.

· Input and print new orders, make changes that may include cancelations, additions, subtractions, transfers and stop rentals.

· Enter orders into our operating software - Alert IMS.

· Communicate any essential or vital information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols, including face-to-face discussions, inter-office phone calls, email, or video conferencing.

· Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes, or other essential information.

· Facilitate inter-office transfer of equipment.

· Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.

· Perform all reasonably assigned tasks.

Frequency

Daily


Daily


Daily

Daily



Daily


Daily

Weekly / Monthly


When requested


Essential ISR Responsibilities

Description

· Answer client emails and/or phone calls on behalf of the IL Sales Rep.

· Quote rental orders and sales products on behalf of the IL Sales Rep.

· Place purchase orders for sold items. Coordinate delivery to the client and submit the contract to billing.

· Coordinate marketing initiatives such as merchandise giveaways, scheduling trainings and/or luncheons.

· Follow-up and/or develop leads.

· Collect and/or solicit customer feedback.

Frequency

When requested

When requested


When requested

When requested



When requested

When requested

Qualifications & Requirements

  • High school diploma
  • Excellent verbal and written communication skills
  • Familiarity with Microsoft Office products: Word, Excel, and Outlook

Essential Responsibilities Billing & Inventory Representative

Description

· Receive and check in all rental assets in a timely manner using our software operating system - Alert IMS.

· Reconcile/receive transfers between locations

· Reconcile fixed asset replacements on open rental contracts

· Post, print, or email invoices for completed rental and sales transactions to clients.

· Follow up and maintain communication with clients on all overdue invoices via phone and email.

· Produce and send open AR statements.

· Issue credits, and/or adjust pricing or terms to ensure accuracy.

· Monitor customer account details for non-payments, delayed payments, and other irregularities.

· Maintain accounts receivable documentation and customer files.

· Investigate and resolve customer queries and disputes.

· Perform all reasonably assigned tasks.

Frequency

Daily


Daily

Daily

Daily

Daily


Daily

Daily

Daily


Daily

Daily

Daily

Qualifications & Requirements

  • High school diploma
  • Excellent verbal and written communication skills
  • Familiarity with Microsoft Office products: Word, Excel, and Outlook



Preferred Experience, Skills & Abilities

  • Customer Service experience
  • Experience with and/or enthusiasm to learn about environmental technology and applications



Candidate must be able to work afternoon shift, ending at 5:30pm.


Job Information

Reports To:

Site Director; Sales Rep

Position Type:

Non-Exempt

Full-time / part-time

Parttime

Travel Required:

Level / Salary Range:

$21-22

Level

Entry

This position is part of our flexible work team. All flexible work team members must be willing to receive cross-training and be able to perform the essential tasks of other flexible work team positions when reasonably requested.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.


Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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