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Front Desk Receptionist

3 months ago

Mesa, United States The Azure Hotel Full time

** SMALL INDEPENDENT HOTEL ONLY 48 ROOMS**

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

needs to be able to work over nights

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills

**Job Types**: Part-time, Full-time

**Salary**: $15.00 - $16.00 per hour

Schedule:

- 8 hour shift
- Weekends as needed

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person

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**Application Settings**

**Application method**

**Require resume**
- Yes

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Details

**Posted**: September 8, 2023

Budget

**Job budget**: Not sponsored

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**Job Types**: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift

Work Location: In person