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Customer Service Representative, Dionis

3 months ago

Warrington, United States Polysciences, Inc. Full time

**Who We Are**

**Dionis**

Dionis is the leading goat milk skincare brand in the US. We focus on bath & body essentials, providing high-quality goat milk products that are safe and consistent for our customers.

**Summary of Position**:
Manage customer inquiries and complaints and provide excellent customer service to all customers. Assist with order management, modifications, and escalating customer complaints across a number of communication channels.

**Essential Functions**:_Fundamental and critical tasks, duties, and responsibilities necessary for position to be performed effectively._
- Order Management regarding missing and declined Credit Cards
- Making sure Customer Cards are updated with accurate information
- Order entry for Sales no charges.
- Trade Show order entry and management
- Retail Subscription order management
- Allocate and manage backorders.
- Acknowledging and resolving customer issues
- Ensure customer satisfaction and provide professional customer support.
- Handle customer complaints, returns, and exchanges, ensuring a prompt and satisfactory resolution.
- Maintain in-depth knowledge of Dionis Goat Milk Skincare products, ingredients, and benefits to assist customers effectively.

**Qualifications**

**_ Education Required_**:High School Diploma/GED **_Preferred: _**Bachelor's Degree

**_Computer Skills Required:_** Comfortable using a computer &Excel, and Great Plains a plus.

**_Other qualifications: _**
- 1-2 years of account management experience where you have done most, or all of the above responsibilities outlined.
- Ability to prioritize yourself and stay organized and timely with your daily duties.

**What We Offer**

**Culture**
- Great people_
- Peer to Peer Recognition_
- Broader, hands-on work experience_
- Clean and Modern Equipment & Labs_
- Fun company events_

**Competitive Wages & Generous Year-end Bonus**

**Comprehensive Benefits**
- 4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision_
- 2 Dental Plans_
- Healthcare, Dependent care, & Commuter Flexible Spending Accounts_
- 401(k) with company match_
- Financial Health & Wellness w/1:1 Coaching_
- Basic & Supplemental Life Insurance_
- Accident, Hospital Indemnity, & Critical Illness_
- Paid Time Off_
- Short & Long-term Disability_
- 9 Paid Holidays_

Must have legal authorization to work in the US and will not require sponsorship.

**Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.**

**Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.**

Find us here Dionis

**_
Education Required_**:High School Diploma/GED **_Preferred: _**Bachelor's Degree

**_Computer Skills Required:_** Comfortable using a computer &Excel, and Great Plains a plus.

**_Other qualifications: _**
- 1-2 years of account management experience where you have done most, or all of the above responsibilities outlined.
- Ability to prioritize yourself and stay organized and timely with your daily duties.

**What We Offer**

**Culture**
- Great people_
- Peer to Peer Recognition_
- Broader, hands-on work experience_
- Clean and Modern Equipment & Labs_
- Fun company events_

**Competitive Wages & Generous Year-end Bonus**

**Comprehensive Benefits**
- 4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision_
- 2 Dental Plans_
- Healthcare, Dependent care, & Commuter Flexible Spending Accounts_
- 401(k) with company match_
- Financial Health & Wellness w/1:1 Coaching_
- Basic & Supplemental Life Insurance_
- Accident, Hospital Indemnity, & Critical Illness_
- Paid Time Off_
- Short & Long-term Disability_
- 9 Paid Holidays_

Must have legal authorization to work in the US and will not require sponsorship.

**Dionis is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.**

**Dionis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.**

Find us here Dionis