Floral & Balloon Clerk Full Time or Part

3 weeks ago


Oconomowoc, United States Metro Market Full time

POSITION DESCRIPTION
POSITION TITLE: Floral Clerk
ACCOUNTABLE TO: Floral Manager/Store Director
- _________________________________
PRIMARY OBJECTIVE:
To provide support in floral sales, customer service and floral product care.
NATURE AND SCOPE
Emphasis is on customer service and proper care of plants and cut flowers.
Depending on the business, there is limited opportunity for floral design. This position
requires ongoing judgment/decision making, social skills/verbal interaction, light lifting,
standing, and operation of register and assorted floral tools that may include underwater
stem cutter, pricing machine, and box cutter. Position functions may vary according to
business needs. Assignments and work direction are provided by the Floral Manger,
Floral Merchandiser, or person in charge.
ESSENTIAL POSITION FUNCTIONS
1. Provides friendly and efficient customer service by demonstrating sincerity,
patience and respect in all customer interactions.
2. Throughout the store, greets customers in a genuine and friendly manner. Learns
customer names and uses them respectfully in greetings.
3. Assists customers throughout the store by:

- Escorting them to products they are looking for
- Loading or unloading heavy items and assisting with products that are out
of reach
- Offering product and/or recipe suggestions and recommendations
- Responding to customers’ questions and requests in a timely manner
- Treating them as the most important people in the store
4. Sincerely thanks customers for their business and choosing our store.
5. Demonstrates teamwork to ensure customer satisfaction and a pleasant working
and shopping environment.
6. Assists with customer orders
- Provides courteous, prompt and accurate customer service
- Sells product
- Packages order
7. Receives and prices as necessary all plants and flowers supplied
- Checks shipment for content and quality
- Verifies delivery to invoices and signs for product
- Prices, strips, cuts and conditions flowers properly
- Upgrades blooming and green plants and adjusts retails accordingly
- Ensures proper pricing in all store and department systems
8. Takes care of all floral items
- Removes hanging baskets from display rack with plant hook, waters and
- replaces to rack
- Checks and waters all green and blooming plants on sales floor
- Removes dead leaves
- Processes all fresh flowers upon arrival
- Checks water levels in all fresh flower items
- Keeps balloons inflated
9. Cleans walk-in, bouquet and arrangement coolers and back coolers
- Sweeps and washes floors
- Empties water from bucket and bleaches
- Cleans shelves and display areas
- Keeps back storage area organized
Functional Requirements
Frequent: Physical - lifting/carrying 2 to 25 lbs., standing, reaching, turning,
stooping/bending, squatting, walking, climbing ladders,
equipment operation (telephone, calculator, knife, scissors,
under-water flower cutter, wire cutter, watering can, plant
hook, rack, box cutter, stem cutter)
Mental - reading, writing, math, judgment/decision making, social
skills/verbal interaction
Environmental - exposure to cooler
Occasional: Physical - lifting/carrying 25 to 50 lbs., pushing/pulling
150 to 500 lbs., equipment operation (flatbed, pallet jack)
10. Follows all store and department policies and procedures
11. Education and/or Experience
- High school education (or concurrent enrollment in an educational
institution)
- preferred but not required
Floral Clerk Page 2
IMPORTANT DISCLAIMER NOTICE:
Within each essential functional requirement, “Frequent” represents approximately 15% of the
work shift or at least ten repetitions per work shift; “Occasional” represents approximately less
than 15% of the work shift or fewer than ten repetitions per work shift.
The job duties, elements, responsibilities, skills, functions, experience, educational factors,
the requirements and conditions listed in this job description are representative only and not
exhaustive of the tasks that an associate may be required to perform. The Employer reserves
the right to revise this job description at any time and to require associates to perform other
tasks as circumstances or conditions of its business, competitive considerations or the work
environment change.
Position functions may vary by store location.

Pay: $13.00 - $16.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person



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