Bilingual Medical Receptionist

2 weeks ago


Philadelphia, United States ChenMed Full time

The **Medical Receptionist (Care Facilitator) at our Olney location **is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

**This position requires written and verbal fluency in both Spanish and English**

**EDUCATION AND EXPERIENCE CRITERIA**:

- **Bilingual (Spanish/English) required**:

- High school diploma or equivalent education required
- Graduation from a nationally accredited Medical Assistant program preferred
- A minimum of 1 year of work experience in a medical clinic or similar environment required
- BLS for Healthcare Providers preferred

**ESSENTIAL JOB DUTIES/RESPONSIBILITIES**:

- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
- Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
- Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
- Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
- Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
- Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
- Participates in daily and weekly huddles to provide details on patients.
- Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
- **Other responsibilities may include**:_
- Maintains the confidentiality of patients’ personal information and medical records.
- Reviews patients’ personal and appointment information for completeness and accuracy.
- Performs other duties as assigned and modified at manager’s discretion.

Pay: $16.00 - $18.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance

Medical specialties:

- Geriatrics
- Primary Care

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Medical receptionist: 1 year (preferred)

**Language**:

- Spanish & English (required)

Work Location: In person


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