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Patient Care Representative

3 months ago

Miami, United States Mia Aesthetics Services Full time

Description:
Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 50,000 satisfied patients. Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.
- Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute with Purpose.

The Patient Care Representative provides exceptional customer service ensuring patients have the post-operative information and assistance needed during their recovery period.
- Manages high volume of inbound and outbound calls in a timely and professional manner
- Answers incoming calls and provides accurate and satisfactory information to post-operative queries and concerns
- Performs outbound calls ensuring follow-up of all post-operative patients
- Collaborates with other department representatives to resolve patient concerns

**Requirements**:

- High school diploma or general equivalency diploma
- Bilingual in English and Spanish preferred
- Minimum of 1 year customer service role(s) experience preferred
- Strong communication, customer service, problem solving, and organizational skills
- Must be able to work independently and proficient with technology
- Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States._

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