Remote Crisis Hotline Qualified Mental Health

3 weeks ago

Austin, United States Integral Care Full time

**Job Number**: 24-6561 / 24-11655

**Job Summary**: The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays.

The QMHP's primary purpose is to:
- Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments
- Complete initial screenings
- Provide information about Integral Care services
- Provide community referrals and support
- Assist with training as needed
- Link callers with the appropriate service providers

These job duties are performed under the supervision of a licensed clinician (LPHA) and are completed with a focus on customer care, wherein clinicians will find ways to best meet the needs of clients. The QMHP works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.
- Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
- Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

**Education**:
Required:

- Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.

**License**:
Required:

- Current and valid driver's license and a clean driving record.

**Experience**:
Preferred:

- Bilingual preferred.
- Experience with crisis and customer service.

**Hours**:Full-Time.

**Workdays**: Varies.

**Workhours**:Varies.

**Salary**:$22.35 - $23.47 an hour based on education, plus an additional 10% crisis stipend.

**Why join us**:Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care

**Employee Benefits**:

- Medical, Dental and Vision insurance
- Generous vacation/holiday/sick leave
- Life and Short-term/Long-term Disability Insurance
- Employee Assistance Program (EAP)
- 403(b) retirement account
- Gold's gym membership discount
- Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

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