Current jobs related to Guest Service Agent - Miami - Home 2 Tru Miami Airport South Blue Lagoon

  • Guest Services Agent

    4 months ago

    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Services Agent

    4 months ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Services Agent

    4 weeks ago

    Miami Beach, United States Highgate Hotels Full time

    The Part-time Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Agent, Guest, Hotel, Operations

  • Guest Service Agent

    2 days ago

    Miami, United States Crescent Services Full time

    Job Title: Guest Service Agent - Part TimeCrescent Services is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Services Agent

    1 month ago

    Miami, United States Sextant Stays, Inc. Full time $19 - $20

    Job DescriptionJob DescriptionHere at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon...

  • Guest Services Agent

    4 weeks ago

    Miami, United States Sextant Stays, Inc. Full time

    Job DescriptionJob DescriptionHere at Roami in Miami, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon...

  • Guest Service Agent

    7 days ago

    Miami, Florida, United States Crescent Hotels and Resorts Full time

    Guest Service Agent - Part TimeCrescent Hotels and Resorts is seeking a highly skilled Guest Service Agent to join our team at Mayfair House Hotel & Garden. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Greet guests...

  • Guest Service Agent

    2 months ago

    Miami, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent- Full time

    1 week ago

    Miami, United States Crescent Hotels & Resorts Full time

    Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Guest Service, Agent, Service, Guest, Retail

  • Guest Service Agent

    3 months ago

    Miami, United States Sonesta International Hotels Full time

    Job Description Summary Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Job Description Key Job Functions Handle check-in/check-out of all hotel guests. Assist PBX with switchboard duties. Provide Concierge service....

  • Guest Services Agent

    4 weeks ago

    Miami, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    1 month ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of a the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden...

  • Guest Service Agent

    2 weeks ago

    Miami, United States Mayfair House Hotel & Garden Full time

    DescriptionFor seekers of the timeless and worldly, the provocatively spirited, the cultured, and the hidden gem traveler, Mayfair House Hotel & Garden, A MICHELIN Key Hotel, offers an iconic experience set against a sexy & seductive backdrop, designed to evoke a cultured escape through guest programing and effortless service. Mayfair House Hotel & Garden is...

  • Guest Experience Agent

    3 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentAt The Elser Hotel & Residences, we are seeking a highly skilled Guest Experience Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Guest Service: Greet and welcome...

  • Guest Experience Agent

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentLocation: The Elser Hotel & Residences, Downtown MiamiJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a unique experience at our properties.Job Summary:The Guest Experience Agent is...

  • Guest Service Agent/Night Auditor

    4 months ago

    Miami, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Job DescriptionJob DescriptionLocation: Hotel - Miami Coconut GroveSummary:We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and...

  • Guest Services Representative

    5 days ago

    Miami, Florida, United States AccorHotel Full time

    Job Title: Guest Services AgentJoin our team at Novotel Miami Brickell as a Guest Services Agent and be part of a dynamic and customer-focused environment.About the Role:We are seeking a highly motivated and organized individual to provide exceptional guest service and support to our hotel guests. As a Guest Services Agent, you will be responsible for...

  • Guest Relations Agent

    7 days ago

    Miami, Florida, United States IHG Full time

    About UsWe are the world's largest family of luxury hotels, dedicated to providing exceptional experiences for our guests. Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Our ExpectationsBe charming by being approachable, having confidence,...

  • Guest Service Agent

    3 months ago

    Miami Beach, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service>

    3 months ago

    Miami, United States Schulte Companies Full time

    Schulte Companies - 3255 Northwest 87th Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Welcome guests and provide exceptional service at the front desk; Manage reservations and ensure accurate billing; Maintain cleanliness and organization of guest rooms; Prepare and serve food and beverages in the...

Guest Service Agent

3 months ago

Miami, United States Home 2 Tru Miami Airport South Blue Lagoon Full time

Job Discription-
- Greets guests with genuine and warm spirit of hospitality- Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment- Posts transactions to guest and master accounts- Reviews guest account balance, ensuring that payment is secured- Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards- Reviews arrivals and blocks special requests- Processes required reports, including down time, high balance, etc.- Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.- Handles guest requests and concerns in a courteous and efficient manner- Coordinates the delivery of guest services by other hotel departments and outside businesses- Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner- Prepares guest amenities, and ensures delivery in a timely manner- Handles in-house guest reservation requests such as extension, late check-out, and rebooking- Handles check-out procedures swiftly and accurately and assists guests on departure.- Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests- Stores guest luggage- Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets- Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines- Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication- Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security- Operates the franchise terminal and performs designated maintenance tasks- Maintains procedures for credit control and handling of financial transactions- Maintains guest safety & privacy by adhering to established procedures- Issues safety deposit boxes for guest use, following security protocol- Monitors key box, issuing keys to the appropriate staff members. Logs all transactions- Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up- Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards- Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences- Assists with the relocation of guests, when necessary- Assists other departments during slow periods- Additional duties may be added at any time at the discretion of management
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when appropriate
- Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations