Guest Experience Supervisor
4 weeks ago
**Guest Experience Supervisor**
The Guest Experience Supervisor is responsible for directly overseeing the front-line admissions staff, as well as other points of sale within the park. This role will report to and directly support the Guest Experience Manager.
Accredited by the Association of Zoos and Aquariums, Potawatomi Zoo is home to more than 400 animals and exceeds the standards for Zoos in animal care and quality of life, conservation, and education programs. Potawatomi Zoo has become a focus of fun and educational activity in the Michiana area.
**Responsibilities**:
- Lead the day-to-day Zoo admission and in-park purchase processes.
- Accurately maintain accountability for cash and money procedures.
- Operate and train seasonal employees on a computerized point of sale system and electronic cash register.
- Maintain and promote an enthusiastic and welcoming demeanor.
- Adapt to changing assignments, or environment and while maintaining a positive attitude.
- Assist the Guest Experience Manager with assigned duties.
- Actively promote events and other zoo related activities.
- Work in a fast-paced environment.
- Cross-train in the retail area.
- Follow all Zoo policies and procedures.
**Qualifications**
- Must be 18 years old or older.
- Must have a high school diploma or GED.
- 3 years experience in admissions, retail, or service industry preferred.
- Have availability and flexibility to work 5 full days a week including weekends, holidays and evenings
- Maintain clean and safe work environment.
- Ability to multi-task.
- Ability to stand, lift, and sit multiple times throughout a scheduled shift.
- Ability to work outside in all weather conditions.
- Ability to support other areas of the Zoo
- Communicate information.
- Pass a Criminal Background Check
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to these positions. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of Guest Service employees. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job as needed.
Pay: $35,000.00 - $40,000.00 per year
**Benefits**:
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Do you have the availability and flexibility to work 5 full days a week including weekends, holidays and evenings?
Work Location: In person
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