Guest Experience Associate

2 weeks ago

South Lyon, Michigan, United States D-BAT Atlanta Full time


At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels.

What makes a great D-BAT Teammate? An individual that is...

Passionate about sports and making a difference

Displays a positive attitude and contagious effort

Relationship-focused in all interactions

Continuous learner and growth-oriented

Job Description Highlights:

Reports To:
General Manager

Location:
South Lyon, MI

Compensation:
$10 - $12 Hourly

Flexible Schedule:
Minimum of hours a week including weekend availability

Role Scope and Requirements:


The D-BAT Guest Experience Associate will represent the center as the first person a customer sees and talks to when they walk through the door or call on the phone.

This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task.

Scheduling customers via text, email, phone calls, and in person

Staying organized across multiple tasks

Communicating center programming and membership model.

Greeting customers and making them feel welcome

Fielding any questions and inquiries from current and prospective clients

Excellent communicator within a team of players, clients, families, and support staff

Calling former customers to invite them back to the center

Responding to voicemails and emails

Opening and closing of the Center

Tracking inventory and supplies

Assisting Center Manager with any and all tasks to maintain operational excellence

Knowledge and Experience:
A passion and knowledge for sports

Positive attitude and outlook within the role

Reliable and accountable to perform all functions of the position

Problem solver and able to adapt in any situation with clients and through company standards

An individual that is teachable, coachable, and a continuous learner

Professionalism within the workplace and a positive ambassador for D-BAT

Excellent oral & written communication skills across a variety of teams and staff

Comfortable on multiple technological platforms

High character individual that focuses on relationships and enjoys working with people

Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients

Experience working in a guest facing job

Experience working with clients and customers of different ages from youth to adult

Prior experience within a gym or other bookable training positions is a plus


D-BAT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


About D-BAT:
For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers.

D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.

To learn more about D-BAT, visit our website at

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