Medical Practice Manager/operations Manager in
4 weeks ago
**About Us**:
At Pacific Mind Health, our mission is to revolutionize mental healthcare with modern evidence-based treatments. We are dedicated to delivering innovative and effective solutions for mental health problems, including state-of-the-art Interventional Psychiatry treatments like Transcranial Magnetic Stimulation (TMS) and Ketamine/Spravato administration for treatment-resistant depression. Our commitment to improved outcomes and whole-person wellness drives us forward.
As a rapidly expanding practice, we take pride in fostering a close-knit, family-like atmosphere where both our dedicated staff and valued patients thrive. We embrace understanding, flexibility, and responsiveness as we provide compassionate and empathetic care, leveraging the latest advancements in Psychiatry. Be a key member of our team and shape the future of mental healthcare
**Overview**: Join Pacific Mind Health, a rapidly expanding Psychiatry/Mental Health practice committed to delivering exceptional care and innovative treatment solutions. We are seeking a highly organized and experienced Practice/Operations Manager to oversee all daily operations and spearhead the expansion of our practice. This key leadership role requires a proactive, hands-on approach to managing both the operational and strategic aspects of our medical offices across multiple locations. We are looking for a motivated and empathetic individual who thrives in a dynamic environment and is committed to excellence in healthcare management.
As the Practice/Operations Manager, you will ensure seamless integration and uphold the highest standards of patient care across multiple medical office locations. This pivotal role encompasses overseeing the operational and strategic management of the practice and facilitating our practice’s growth, including the direct oversight of opening new office locations. You will be responsible for implementing high-level strategic initiatives under the guidance of executive management and maintaining efficient and effective daily operations. This position involves managing complex patient interactions, driving the development of processes and systems, and handling all aspects of staff leadership. Your leadership will be crucial effective day-to-day operations and this role requires strong managerial skills and a deep understanding of medical office procedures.
**Key Responsibilities**:
- Strategically manage and oversee the operational and strategic facets of multiple medical office locations including administrative, financial, and operative functions.
- Spearhead the planning, coordination, and implementation of new office locations as part of our expansion efforts.
- Ensure efficient and effective practice management, maintaining the highest standards of cost-effective patient care.
- Develop and implement policies and procedures to optimize operational efficiency and ensure compliance with healthcare regulations
- Handle complex patient interactions and manage daily operations with a hands-on approach.
- Guide and support staff, fostering a culture of high performance, collaboration, and continuous improvement.
- Lead staff development and maintain high job satisfaction and performance levels.
- Supervise and train staff members, providing guidance and support as needed
- Oversee human resources functions, including hiring, onboarding, performance evaluations, and disciplinary actions
- Monitor and manage the practice's financial performance, including budgeting, billing, and collections
- Collaborate with healthcare providers to optimize patient care delivery and patient satisfaction
- Maintain knowledge of current trends in healthcare management and implement best practices
- Ensure compliance with all relevant laws, regulations, and accreditation standards
- Implement systems to improve efficiency and productivity within the practice
**Job Duties**:
- Provide administrative oversight and direction to an outpatient mental health clinic
- Optimize the practice's strategic goals and efficiency of care delivery
- Plan, organize, and direct all administrative (front office), clinical (back office), medical records, and ancillary operations of the medical practice
- Responsible for overseeing daily activities and office efficiency as well as managing office staff, inventory, budgets, files/records, and facility maintenance
- Investigate and resolve employee, physician or patient concerns
- Manage employees’ time and attendance
- Assist in the development, review, and revision of standard operating policies and procedures in collaboration with senior management
- Appraise performance and facilitate staff development
- Control wage and non-wage expenses in accordance with budgetary guidelines
- Ensure a safe environment for staff and patients
- Ensure regulatory requirements are consistently met
- Manage the provider's master schedules and coordinate all schedule changes; instruct staff accordingly, and make recommenda
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