Lead Flooring Production Coordinator

2 weeks ago


Chicago, United States Floor Coverings International of Downtown Chicago Full time

**Benefits**:

- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

**Job Details & Perks**:

- No experience required
- Paid training provided
- Full-time
- Annual company convention in Cancun, Mexico
- Work with a fast-growing family business
- Personal Vehicle, required (parking & gas covered by company)
- Be high energy & positive influences
- Be ambitious & willing to learn
- Be ready to communicate with installers & customers
- Be ready to join a young and ambitious family business
- Have Flooring Installation background (hardwood, tile, or carpet, etc)
- Love to create beautiful flooring solutions
- Desire to create a 100% satisfaction guarantee
- **Receive bonuses for achieving cost targets**

**Key Responsibilities**:

- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Walk the customer through job at completion and collect final payment.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
- Resolve conflicts and complaints immediately.
- Keep show room and office organized and presentable.
- Be available for Home Shows.
- Be available to attend training seminars at owner’s discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Work weekly and monthly to hit sales installation goals.
- Make decisions and act in accordance with Floor Covering International’s core values and mission.

**Qualifications**:

- Leadership skill to manage installers and handle conflict appropriately.
- Able to work independently without supervision.
- Able to maintain organization while working on multiple sites.
- Able to problem solve productively.
- Able to make reasonable decisions.
- Portrays a professional image.



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