Retail Floor Lead

4 weeks ago

Chicago Illinois, United States Vuori, Inc Full time
Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a “go to” person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.

Create an unforgettable customer experience

Works with the sales team to ensure each customer receives the best experience possible.

Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.

Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.

Be the business

Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.

Motivates the sales team and achieves sales goals in a team-based commission environment.

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.

Leadership/Ownership

Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.

Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.

Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Creates and maintains relationships with local studios, vendors and instructors.

Works with the Store Manager to coordinate events with local partners in the fitness and wellness space. 

Coordinates weekly team classes at local studios.

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