Produce Lead

4 weeks ago

Chicago, United States The Dill Pickle Food Coop Full time

**PRODUCE LEAD JOB DESCRIPTION**

Purpose: Assisting the Produce Manager in purchasing, stocking, receiving and maintaining the produce department.

Status: Reports to Produce Manager
Pay Level II/non-exempt

**Customer Service and Internal Service Basics for All Staff**
- Provide excellent customer service to our shoppers, making the customer’s needs top priority whenever on the sales floor or answering the phone.
- Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.
- Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward self and others.
- Help to create a work environment that is cooperative, fun, productive, and safe, and that focuses on solutions.

**Responsibilities**:

- PURCHASING
- Purchase produce in the absence of the Produce Manager, according to standards of quality and sourcing.
- Receive produce deliveries or oversee receiving, following established receiving procedures.
- Price produce to achieve margin and sales goals, as directed by Produce Lead.
- Update communication boards with incoming produce.
- MERCHANDISING
- Plan attractive produce displays, using color and texture to enhance.
- Ensure displays are replenished, rotated, culled several times daily. Set quality standards for culling.
- Select items for specials or seconds; mark down items as needed to reduce losses.
- Assist customers with produce questions and special orders. Offer samples and suggestions for purchase and preparation in a friendly, courteous manner.
- Provide clear, attractive, consistent signage.
- Trim, wash, bundle produce as needed.
- DEPARTMENT MAINTENANCE
- Get credit from suppliers where applicable for returned, damaged, spoiled goods.
- Coordinate storage of items to be returned to suppliers. See that unsellable items are properly disposed of.
- Maintain produce display, prep and storage areas in clean, orderly condition, meeting health department standards.
- Use equipment safely. Monitor cooler and walk-in temperatures and follow procedures for handling breakdowns. Advise Produce Manager of equipment repair and replacement needs.
- Remove trash, clean cases and keep prep and storage areas in clean, orderly condition.
- Give direction to Produce Clerks as requested by the Produce Manager.

CORE COMPETENCIES

Dependability: Punctual to shifts and meetings, meet commitments, works independently, accepts accountability.
- Productivity: Prioritizes well, meets deadlines, manages time well.
- Adaptability: Adapts to change, open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.
- Communication: Communicates well verbally, shares information with others, listens attentively, asks questions, stays open to other viewpoints.
- Customer focus: Always available for customers, understands products and services, maintains professional appearance, assumes responsibility for solving customer problems.
- Integrity: Deals with others in a straightforward and honest manner, is accountable for actions, supports cooperative values.
- Teamwork: Listens to others and values opinions, welcomes newcomers and promotes a team atmosphere.

QUALIFICATIONS
- Knowledge of and passion for fruits and vegetables, including interest in sustainable growing practices and seasonality.
- Knowledge of how to prepare produce items sold; is familiar with the different flavors, textures and varieties of fruits & vegetables.
- Ability to lift 50 pounds.
- Ability to give direction to others.
- Ability to stand, bend, reach and lift repeatedly for extended periods of time.
- Excellent customer service skills.
- Ability to multi-task and remain flexible to changing needs of business.

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