Visitor Services Desk Attendant

2 weeks ago

Providence, United States RISD - Rhode Island School of Design Full time

Job Summary

Rhode Island School of Design (RISD) seeks a Visitor Services Desk Attendant (Full-Time, 1 Year Term) to join the RISD Museum. Established in 1877 as part of a vibrant creative community, the RISD Museum stewards works of art representing diverse cultures from ancient times to the present. We interpret our collection with the focus on the maker and we deeply engage with art and artists, presenting ideas and perspectives that can be inspiring and complex. We aspire to create an accessible and inclusive environment that fosters meaningful relationships across all communities.

The Visitor Services Desk Attendant ensures and promotes a positive visitor experience by welcoming and greeting a wide variety of clientele, including but not limited to students, general visitors, tour groups, parents, and/or alumni. The incumbent will process transactions such as issuing memberships, admissions tickets, event registrations and group sales; collect payments and distribute the appropriate change, information, and collateral material. The Visitor Services Desk Attendant responds to routine questions about the Museum, the RISD community and greater Providence, promotes Museum programs, classes and events, and actively solicits museum membership sales. Other administrative tasks include supporting the External Affairs team with marketing, development, or membership projects and initiatives.

Essential Functions:
- Receives and greets incoming guests, visitors, tour groups, parents, alumni, and corporate members.- Processes financial transactions for visitors including but not limited to admissions, membership sales, special events and Museum courses.- Accepts payments via cash, check or credit card using Altru POS system and issues appropriate receipts and/or change.- Checks in groups for guided and self-guided visits.- Uses Altru POS system to complete the group check-in and payment process.- Complete opening and closing cash drawer procedures including counting and balancing drawer daily.- Utilizes knowledge of RISD Museum, RISD community and Providence area to help answer routine customer service questions and visitor inquires regarding Museum events, exhibition and gallery locations, RISD campus events and local attractions.- Actively promotes Museum programs, classes and events.- Actively solicits museum membership sales by explaining benefits, program details, additional opportunities, discounts and incentive options and overall structure.- Maintain brochure racks, ensure brochure information is available, current and in stock.- Answer general Museum and RISD campus inquiries via the front desk telephone and respond accordingly.- Maintain guest book- Ensure the safety and cleanliness of front desk area and report any issues to supervisor, Facilities or Public Safety as appropriate.

Additional Functions:
- Assist with or participate in other related activities as requested.- May assist manager in preparing routine reports on visitorship. Receives feedback about the visitor experience and escalates as appropriate.

Required Knowledge/Skills/Experience:
- Commitment to centering inclusivity, diversity and equity in executing key responsibilities.- One to three years of progressively responsible customer service experience in a retail or service oriented environment.- Understanding and experience working in academic settings preferred.- Demonstrated ability to help meet sales goals and targets.- Understanding of RISD and Providence community preferred.- Ability to build relationships and rapports.- Must be able to resolve visitor issues, complaints and problems.- Ability to work with numbers.- Ability to work within a team to accomplish program goals.- Ability to communicate relevant information about current and future Museum programming to visitors.-
- High School diploma or equivalent combination of education and experience.

Union:
No

Work Schedule:
30 hours per week; 1 Year Term

Employment Status:
Full-time; Non-exempt, Fixed Term

Grade:
810NE

Work Modality

On-campus

Documents Needed to Apply:
Resume (required)

Cover Letter (required)

Salary Grade Structure

For internal use only - Job Family:
Museum Visitor Services

  • Visitor Services Desk Attendant

    1 week ago

    Providence, United States Rhode Island School of Design Full time

    Rhode Island School of Design (RISD) seeks a Visitor Services Desk Attendant (Full-Time, 1 Year Term) to join the RISD Museum. Established in 1877 as part of a vibrant creative community, the RISD Museum stewards works of art representing diverse cul Attendant, Museum, Customer Service, Retail, Education, Sales, Membership

  • Front Desk Receptionist

    2 days ago

    Providence, United States Wingate Residences on the East Side Full time

    **Front Desk Receptionist** Wingate Residences on the East Side is a leading provider of non-medical services to individuals with physical disabilities and intellectual disabilities. We are recognized for our innovative and effective use of these resources. **Schedule**: **Monday and Tuesday - 4pm to 8pm** **Friday - 2pm to 8pm** **Every other weekend...

  • Dental Front Desk

    3 days ago

    Providence, United States Periodontics, Inc. Full time

    Job Summary: **Responsibilities**: - Greet and welcome patients and visitors at the front desk - Register new patients and update existing patient information in the system - Schedule and confirm appointments and manage the appointment calendar - Verify insurance coverage, calculate co-payments, send pre-treatment authorizations and assist with insurance...

  • Botanical Center Visitor Experience Associate II

    4 days ago

    Providence, United States Providence County, RI Full time

    The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability...

  • Front Desk Receptionist

    1 month ago

    East Providence, United States University Orthopedics Full time

    **Job Title**:Front Desk Check In & Check out Receptionist **Reports to**:Site Manager **GENERAL SUMMARY OF DUTIES**: The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and...

  • Service Desk Analyst

    1 month ago

    Providence, United States Lifespan Corporation Full time

    **Summary**: **Responsibilities**: Track problems until resolved. Provide periodic updates to customers and verify successful resolution. Participate in TQM teams councils and other such committees as required. Maintain quality assurance safety environmental and infection control in accordance with established hospital and departmental policies. Perform...

  • Room Attendant

    2 weeks ago

    Providence, United States TPG Hotels & Resorts Full time

    ** Room Attendant** ** Hilton Garden Inn Providence Providence, RI** ** Room Attendant** **Starting wage $14.00** ****$200.00 SIGN ON BONUS TO JOIN OUR TEAM!** NOTE: **This position is eligible for a $200 dollar sign on bonus after 90 days of successful employment. Please ask hiring manager for more details ** Hilton Garden Inn Providence** 137 Room Hotel...

  • Front Desk Agent

    3 days ago

    Providence, United States The Beatrice Full time

    Job DescriptionJob DescriptionSCOPE OF POSITION:The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. ESSENTIAL DUTIES AND...

  • Front Desk Agent

    5 days ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Part Time Education Level High School Salary Range $17.00 Hourly Travel Percentage None Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient...

  • Front Desk Agent

    3 days ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Full Time Education Level High School Salary Range $17.00 Travel Percentage None Job Shift Any Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and...

  • Front Desk Agent

    3 days ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Agent

    4 days ago

    Providence, United States Omni Hotels Full time

    Location Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Family Visitor, Healthy Families America

    2 weeks ago

    Providence, United States Family Service of Rhode Island Inc.* Full time

    Receive a $1,000.00 Sign-on Bonuswithin 12 months of employment! FSRI is always looking for candidates that want to make a positive impact on the community we serve in! Position Summary: Provides high quality home visiting services to vulnerable families in accordance withHealthy Families America(HFA) model requirements.Partners with families to strengthen...

  • Guest Service Agent

    1 day ago

    Providence, United States The Dean Hotel Full time

    **Must have Saturday/Sunday Availability. **Guest Services Agent (GSA) performs tasks of organizing and managing each guests stay through a combination of reservations management and concierge services. They are undeniably committed to providing guests with a positive stay by ensuring that they are assigned to a room which meets their needs. A successful GSA...

  • Animal Care Attendant

    5 days ago

    Providence, United States Destination Pet, LLC Full time

    Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! The Animal Care Attendant is responsible for cleaning...

  • Front Desk Agent

    5 days ago

    Providence, United States Omni Hotels & resorts Full time

    Providence Hotel  The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical...

  • Family Visitor, Healthy Families America

    4 weeks ago

    providence, United States The City of Providence Full time

    Receive a $1,000.00 Sign-on Bonus within 12 months of employment!FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  Position Summary: Provides high quality home visiting services to vulnerable families in accordance with Healthy Families America (HFA) model requirements. Partners with families to...

  • Front Desk

    4 days ago

    New Providence, United States Erickson Living Full time

    Location: Lantern Hill by Erickson Senior Living Lantern Hill is a luxurious 20-acre continuing care retirement community located in Union County, New Jersey in the borough of New Providence. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in...

  • Family Visitor, Healthy Families America

    2 months ago

    Providence, United States The City of Providence Full time

    Job DescriptionJob DescriptionReceive a $1,000.00 Sign-on Bonus within 12 months of employment!FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  Position Summary: Provides high quality home visiting services to vulnerable families in accordance with Healthy Families America (HFA) model...

  • Bell & Valet Attendant (Part Time)

    5 days ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...