Botanical Center Visitor Experience Associate II
1 month ago
The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PLEASE NOTE:
All persons employed by the City of Providence are required to have achieved a fully vaccinated status against the COVID-19 virus. "Fully vaccinated status" shall be defined as having received the full number of doses required to complete the vaccination series of one of the currently recognized COVID-19 vaccines. Proof of vaccination completion will be required before beginning employment with the City.
Job Summary
As a Visitor Experience Associate at the RWP Botanical Center, you will be the friendly face that greets visitors, provides essential information, and ensures their time at the center is enjoyable. Your role combines customer service, orientation, and data collection to enhance the overall visitor experience. This is a part-time position.
Duties & Responsibilities
Responsibilities:
* Greeting and Orientation:
* Welcome visitors with a warm smile and provide an overview of the center.
* Answer frequently asked questions about exhibits, programs, and events.
* Assist with wayfinding and guide visitors to different areas.
* Safety and Policies:
* Ensure visitors adhere to guidelines and policies.
* Safeguard the location by monitoring visitor behavior and reporting any issues.
* Handle visitor complaints and find appropriate solutions.
* Promotion and Membership:
* Promote upcoming events, membership programs, and resources.
* Encourage visitors to explore membership options.
* Provide information on educational programs and resources available.
* Data Collection:
* Assist with visitor research projects by capturing data.
* Conduct gallery observations, surveys, and interviews.
* Help gather valuable insights to improve the visitor experience.
* Close out daily sales and utilize reporting procedures for accuracy.
* Emergency Preparedness:
* Understand safety protocols and respond effectively during emergencies.
* Ensure visitors' well-being and guide them to safety if needed.
* Other Job Duties as Assigned.
Minimum Qualifications
Qualifications:
* Customer Service Skills: Excellent communication and interpersonal abilities.
* Adaptability: Comfortable handling various visitor inquiries and situations.
* Attention to Detail: Ensure accurate data collection.
* Software: POS ability, Meta suite, basic Microsoft skills.
* Safety Awareness: Familiarity with emergency procedures.
* Passion for Botanical Education: Interest in plants, nature, and conservation.
About the Botanical Center:
The Botanical Center is a vibrant oasis where visitors can explore diverse plant collections, learn about conservation efforts, and immerse themselves in natural beauty. As a Visitor Experience Associate, you'll contribute to making every visitor feel welcome and well-cared-for while maintaining a safe and engaging environment.
Posting expires when filled.
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