Training Content Manager

4 weeks ago

McLean, United States ID.me Full time

**Company Overview**:
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the ID.me button. ID.me's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification - online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me's most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

**Role Overview**:
The Training Content Manager will be instrumental in designing, developing, and maintaining high-quality training materials for the Member Operations team. This role focuses on the creation of engaging and effective training content for Trusted Referee and General Support agents, keeping our knowledge repositories current, and supporting the overall training presentation process. This position requires a keen understanding of learning technologies, instructional design, and process optimization.

**Key Responsibilities**:

- Create and implement innovative training materials, including digital modules, instructional videos, and comprehensive guides, tailored for Trusted Referee and General Support agents.
- Maintain and update training databases and knowledge repositories to ensure accuracy and relevance of information.
- Assist in the preparation and refinement of training presentations, ensuring materials are aligned with current practices and industry standards.
- Work closely with the Director of Training and other departmental leaders to identify training needs and improve training effectiveness.
- Regularly evaluate the effectiveness of training content through assessments, feedback, and performance metrics, and make adjustments as necessary.

**Qualifications**:

- Bachelor's degree
- Minimum of 5+ years of experience in a content management / training role
- Excellent communication and presentation skills, with the ability to simplify complex technical information
- Proven ability to create engaging and informative training content
- Experience with digital training platforms and e-learning tools
- Ability to work cross-functionally and collaborate with teams across the organization
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Passionate about fostering a culture of continuous learning and development

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ID.me participates in E-Verify.

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