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Front Office Supervisor

3 months ago

Lake Forest, United States Homewood Suites & Hampton Irvine Full time

The Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.

**Benefits**
- **Competitive Pay**:

- **Global Hospitality Training**:

- **Health Insurance**:

- **Paid Time Off**:

- **401(k)**:

- **Worldwide Employee Hotel Room Discount**

**What will I be doing?**
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling, which will vary according to the hotel's needs.
- Comply with S3 Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor guest requests and address all issues promptly.
- Review the Front Office log and Trace Files daily.
- Fully comprehend and execute all relevant phases of the front desk system.
- In charge of Hilton Hhonors enrollment and delivery of benefits.
- Ensure that all parking charges are posted accordingly.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel (set an example for other employees and be the team leader).
- Assist Management in ensuring employees follow and maintain S3 Hotel Group standards (e.g., answering phones, calling guests back, and keeping guest request logs).
- Knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to complete and ensure that all tasks and duties on the shift checklist are met promptly and efficiently.
- Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Ensure the maximization of room revenue.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meetings, planning, and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training new hires and current employees regularly.
- Attend meetings as required by management.

**Job Requirements**

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all

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