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Retail Store Manager

3 months ago


Central Valley, United States U.S. Polo Association - Woodbury Commons Premium Outlets Full time

Store Manager Job Description Summary: Responsible for the overall performance of the store including generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages, and managing the culture of service within the store. Overall ResponsibilitiesProactively search for ways to maximize sales volume and profitNetwork, recruit, hire, train and develop store associatesMaintain visual presentation standards that are consistent with company philosophy and directionDemonstrate effective written and verbal communication skillsImplement, execute and follow up on all operational policies and proceduresManage time and prioritize tasksReview associate schedules to ensure maximum sales floor coverage during key business timesControl store expenses within allowable parametersAssume leadership role with all associatesTimely completion of all tasks assigned or delegated by supervisor Customer Service/SalesEnsure customer service is the #1 priorityEstablish a plan for reversing negative sales trendsEffectively supervise the sales floor to ensure customer/associate awareness at all timesDaily implementation of the S.P.O.R.T. customer service programFollow all customer service expectations as outlined in the Service AuditEnsure all customer concerns are addressed and resolved LeadershipMotivate and develop associates to meet store goals/objectivesClearly delegate activities and follow-up on all directionDemonstrate teamwork within store and companyTake initiative and use sound judgmentFoster a sense of urgency in self and othersDevelop growth potential in associatesLead by example PersonnelDemonstrate professional image and conductFollow specific company dress code policyEnsure that store staff is treated professionally, courteously and respectfullyInvolve and develop store staff in accomplishing store goalsAssess and review associates abilitiesControl turnoverTake an active role in own developmentCommunicate staff concerns to District Sales ManagerSupport all company/management decisionsUtilize all training programs/materials effectivelyCorrect unacceptable performance of associates Rev. 8/13 OperationsExecute and follow-up on all operational policies, procedures and directives which are listed but not limited to Google docs, LPI audit, Associate Handbook, Service audit, and the Policy & Procedure manualHave working knowledge of the Shrink Awareness GuideExecute and follow-up on all loss prevention counter measures to include but not limited to shrink derived from paperwork errors, internal theft, and external theftEnsure accuracy in all paperwork with an emphasis on timely distribution to the appropriate personAttend mall/center meetingsAbility to analyze financial reports and affect the business through sound decision making Visual PresentationMaintain store appearance to reflect USPA standardsExecute and maintain company marketing directivesInterpret and execute floor plans and guidelinesCommunicate all merchandise-related issues to District Sales ManagerReact to sell through and ensure store is well stockedEnsure price change set-up is timely and effectiveExecute markdowns and re-merchandise as neededHave knowledge of the store merchandiseHave knowledge of sales floor and stockroom organizationEnsure cleanliness and organization of store

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

**Experience**:

- Retail management: 1 year (required)

Work Location: In person