Technical Service Advisor

1 week ago

Sturtevant, United States BRP Full time

Technical Product Advisor

BRP is seeking a Technical Product Advisor who will report to the Global Product Support Team Lead for our Sea Doo Brand and who will be tasked with providing product support to our dealer/distributor network for technical concerns. As part of your role, you’ll ensure consistent alignment of our brand promise, actual product and support performance. In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.

YOU’LL HAVE THE OPPORTUNITY TO:

- Provide global product support to our dealer/distributor network for technical concerns to ensure consistent alignment of our brand promise, actual product and support performance
- Ensure the delivery of technical support for on-water products, with a consistent alignment of service levels
- Maintain and strengthen alignment for BRP after-sales policies and procedures to minimize waste and be financially strong
- Support consumer product issues in ways that strengthen our network and brand image to sustain high success
- Support and identify communication needs and resolve product-related problems to improve the future product
- Ensure communication with different stakeholders internally and externally
- Assure alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
Required:

- 3 + years of technician (mechanic) experience in repair, troubleshooting, testing or maintenance in the Auto, Marine or Powersports Industry
- Experience using CRM or ERP systems and Google Suite or Microsoft Office
- Demonstrated success in building and executing internal processes, with the ability to problem solve, de escalate and transfer of best practices
- Strong communication skills (written and verbal) and ability to work in a collaborative environment
- Ability to travel up to 5% out of the year

Preferred:

- Associates degree in Mechanic/ Maintenance Technician or similar
- Consistently strived to make a difference in the service experience and negotiating skills
- Ran successful support teams; hiring, mentoring, and training are all within your comfort zone
- Experience providing quality services, and resolving difficult situations. Innovatively is where you shine
- Connect the dots between product, dealer support, and customer experience

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

**ACKNOWLEDGING THE POWER OF DIVERSITY**

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

- Bonus potential: We work hard and BRP recognizes that with a discretionary annual bonus.
- Generous paid time off: we feel that winding down is as important as creating the future of recreational products so we offer a competitive vacation package
- Competitive 401k offering. We want to make sure you enjoy retirement and believe in helping you get there. We provide a generous dollar for dollar match.

What about some feel good extra perks:

- Holiday season shutdown: between Christmas and New Year’s, we close some of our facilities and refill on good times.
- Educational resources: We love to fuel your curiosity and encourage you to learn more so we provide you resources to stay cutting-edge, therefore, we all win together.
- Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
- Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us

**WELCOME TO BRP**

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability stat

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