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Service Advisor
4 months ago
Willkomm's TA Truck Service is a 24 hour facility with six service bays in operation. Our mechanics provide service repairs and maintenance for the customer in a professional and timely manner.
Report to the Division Leader and Shift Manager. Actively listens to the customer's truck concerns and effectively communicates a solution, in a timely manner. Responsible for providing quality customer service and getting the driver safely back on the road.
Essential Functions:
• Advise customers about necessary service for routine maintenance.
• Listens and interacts with customer to help Identify the mechanical problem.
• Confer with customers about inspection results and recommend corrective procedures.
• Prepare work orders for needed repairs and service.
• Explain the work performed and the charges to the customer and take payment for services rendered.
Non-Essential Functions:
• Communicate effectively with Leader any customer concerns, complaints, product requests, etc.
• Maintain a clean, safe, and organized environment to ensure facility is presentable.
• Must be able to work as an integral part of a team, assisting and communicating effectively with co-workers and customers.
Requirements:
Must be self-motivated, organized, maintain a positive attitude and professional behavior when interacting with customers and co-workers. Must be able to walk, stoop, bend and stand for a long period of time during his or her shift and lift up to 50 pounds. Must have efficient multi-tasking and time management skills. Must have reading comprehension, writing, speaking and active listening skills.
You may be asked by your leader to perform other duties that are not listed above. You will be evaluated, in part, on your performance of the tasks. The employer has the right to revise this job description at any time.
Additional Info:
We offer:
• competitive Wages
• A Safe Work Environment
• Advancement Opportunities
• Flexible Scheduling
• 401K Savings Plan with Employer Match (1000 hrs)
• Bonus Programs
• Employee Recognition Themed Christmas Party
• Health Insurance (FT)
• Life Insurance (FT)
• Employee Recognition
• Paid Training
• Dental/Vision Reimbursement (FT)
• Short & Long Term Disability (FT)
• Willkomm's PERX Program
