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Customer Service
4 months ago
_**This role is located in Austin, TX (Adesa and vending machine location)**_
**Build an exciting career at Carvana Carvana is recognized as the top large employer in the Retail and Wholesale industry as designated by Forbes 2022 America’s Best Employer List.**
**Salary: $18.00/hr + Opportunity for.50 cents pay increases every 3 months based on performance**
**Shift: Monday-Saturday between 8:00am-8:00pm, 5 days a week-rotating schedule. Open availability is required.**
**Job Summary**:
This role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
**Benefits**:
- 100% paid Medical Premiums
- Dental and Vision Insurance
- All employees are eligible for Carvana's 401k on their date of hire. Carvana will contribute $.40 on the dollar up to the first 6% of employee's compensation
- Carvana KEYS: Eligible Carvana team members to have access to earn a Bachelor's degree from Arizona State University.
- Pet insurance and PAW-ternity leave
- 13 days of PTO + 8 paid holidays including your birthday in your first year. 21 days of PTO + 8 paid holidays beyond your first year.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
**Responsibilities**:
- Driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You'll need a valid driver’s license (not commercial) to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
- Loading and unloading the customer’s vehicle on and off of the hauler (it’s a quick and easy process, but it does require getting a little physical) and frequently inspecting the hauler to ensure it maintains good maintenance and safe driving conditions.
- Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however, you do need a natural eye for detail
- Prioritizing safe driving and maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role
- Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis
- You’ll also be a team player by assisting other team members with various tasks as necessary.
**Qualifications**:
- High School Diploma or equivalent
- Valid Driver’s License with a clean driving record for the past three (3) years
- Customer Service experience is a plus
- Ability to work a flexible schedule and on weekends
- Ability to demonstrate empathy, sociability, flexibility, and detail orientation in customer interactions
**Employment Requirements**:
- Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law.
- Employment may be contingent on successfully passing a Department of Transportation (DOT) physical examination.
- 21 years of age or older
**Work Environment and Physical Requirements**:
This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather.
The physical expectations described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to walk/stand and sustain physical activity for extended periods of time (8+ hours)
- Able to read, write, speak and understand English.
- Able to reach with arms, twist, kneel, crouch, climb, balance, and squat for high and low levels of movement
- Able to lift and carry items of 50lbs.
- Frequent driving requires excellent visual acuity and manual dexterity.
**About Carvana**:
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackle one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that saves our customers time and money.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideratio
