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Customer Engagement Lead

4 months ago

Green Bay, United States KBX Full time

**Your Job**

**Our Team**

We are a dynamic and collaborative group dedicated to building strong customer relationships. We believe in the power of working cross functionally, leveraging diverse perspectives and expertise to deliver exceptional results. We constantly strive to improve process efficiency, ensuring our customers receive the best service possible.

**What You Will Do**
- Develop and maintain relationships with business stakeholders in our customer organizations and develop a thorough understanding of customer's business vision, strategies, priorities, and operations.
- Help customers achieve their business and financial goals by providing timely, proactive recommendations regarding Transportation and Logistics.
- Attain Trusted Advisor status with both key customer and KBX decision makers.
- Identify key industry trends and opportunities to improve transportation service and cost.
- Advocate for innovation and new ways of working between KBX and our customers utilizing improved business processes and technologies.
- Actively engage with customers and provide advance notice of market changes or potential disruptions to their service and advise on mitigation strategies.
- Ensure proactive Communications in the event of a service delivery disruption.
- Provide timely summary reports both internally and to the customer.
- Contribute and collaborate internally with the KBX team, share knowledge and best practices with team members, and serve as the voice of the customer for internal projects and initiatives.
- The willingness to travel up to 15%

**Who You Are (Basic Qualifications)**
- Experience in building customer relationships
- Experience communicating and presenting ideas to stakeholders/customers to influence business decisions
- Experience working in the Transportation or Logistics industry

**What Will Put You Ahead**
- Experience utilizing Salesforce or similar CRM tools
- Experience using PowerBI to analyze trends and evaluate market data.
- Experience working cross functionally with technical and transportation teams to build solutions for customers

**Hiring Philosophy**

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

**Our Benefits**

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

**Equal Opportunities**

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.