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Inside Sales Support

4 months ago

Houston, United States OP A WRG Company Full time

OP, a WRG Company is a family-owned furniture dealer located in Houston, TX that is committed to finding highly motivated professionals with the passion to learn and grow in the company. The Sales Account Coordinator will manage a high volume of order entry and ad-hoc product delivery throughout customer projects. This role will provide highly detailed service through order entry and product delivery phases of a customer project. A successful Sales Account Coordinator will perform a comprehensive review of orders, shipment, and delivery activity with the ability to ensure quality and accurate information. The SAC must ensure that their scope of projects is completed on time and within budget to the client satisfaction. At OP, a WRG company, our priority is to continue improving the quality of life at work through a successful customer experience.

**Essential Duties and Responsibilities**
- Enter and proof orders against specifications to keep order entry system updated.
- Receive, verify, and document vendor acknowledgement information.
- Check accuracy of vendor invoices and other job costs, make corrections and pass through for payment.
- Work closely with Sales Team and Project managers on questions relating to orders and provide status reports.
- Maintain backlog of information, track orders and keep team members informed of status or discrepancies regarding product or shipping status.
- Help resolve issues on incomplete, pending, closed orders or post-delivery issues.
- Help maintain strong customer relationships by responding to customer needs, exchanging information, and coordinating internal resources.
- Assist Sales Consultant and Design with pricing and preparation of proposals, bids and specifications, and may participate in client meetings.
- Aid in identifying and preparing specific ancillary price quotations such as freight, yardage requirements, and customer’s own materials.
- Work with Project Managers to obtain labor quote information.
- Pull product brochures and finish samples to provide to Sales Consultant or client.
- Coordinate all necessary information with vendors to get projects ready for client review including preparing product specification file.
- Prepare change orders and internally communicate any changes.
- Act as back-up for Sales Consultant in their absence, by providing information to clients and internal resources.

**Position Requirements**
- At least 2-4 years’ experience in customer service, sales support, order management role or similar roles, preferably with a contract furniture dealer.
- Experience with order management systems is strongly preferred.
- Working knowledge of MS Windows, Word, Excel, Smartsheet and Outlook.
- Prior experience with order preparation, order management, logistics management with trucking and freight issues, furniture manufacturing and shipping, and building management.
- Strong interpersonal and communication skills to interact effectively with external and internal customers.
- Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and capable of providing the highest level of customer satisfaction.
- Ability to handle a high volume of detailed transactions with speed and accuracy.

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- What is your desired salary range?

**Experience**:

- Data entry: 2 years (required)
- Sales support: 1 year (preferred)

Work Location: In person