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Hotel Front Desk/night Auditor

4 months ago

Fredericksburg, United States Comfort Suites Full time

Check-in guests, check-out guests, take reservations
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet guests and welcome them into the hotel
- Answer questions, address complaints and give suitable information/ service by actively listening and comprehending guest requests
- Answer all incoming calls and redirect them to the appropriate person.

**Requirements**:

- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Good problem-solving skills
- Must be able to work all shifts including weekends and holidays
- Proven experience as front desk representative or agent or relevant position
- Familiarity with the use office machines (e.g. fax, printer etc.)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- High School diploma; additional qualifications will be a plus

Work setting:

- In-person

Ability to Relocate:

- Fredericksburg, VA 22407: Relocate before starting work (required)

Work Location: In person