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Assistant Executive Housekeeper

3 months ago

Muskegon, United States Delta by Marriott, Downtown Muskegon Full time

**Job Title**: Assistant Executive Housekeeper

**Department**: Housekeeping

**Reports To**: Housekeeping Director

**Summary**: An Assistant Executive Housekeeper possesses great communication skills, is adaptable to change and has enthusiasm to develop skills and knowledge. A Housekeeping Manager is responsible for directing team performance, resolving conflicts, streamlining operations, hiring, training and scheduling t staff, ensuring guest satisfaction and managing inventory.

**Duties and Responsibilities**:

- Obtains list of vacant rooms which need to be cleaned in order to prepare work assignments
- Assigns work to cleaning personnel and trains personnel in housekeeping duties
- Issues supplies and equipment to workers
- Inspects work for conformance to prescribed standards of cleanliness
- Records inspection results and notifies cleaning personnel of inadequacies
- Posts room occupancy records and rooms ready for occupancy
- Investigates complaints regarding housekeeping service and equipment
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and makes recommendations to management
- Examines carpets, drapes and furniture for stains, damage, or wear
- Checks and counts linens and supplies
- Inventories and places orders for supplies and equipment to ensure adequate levels
- Assists in performing cleaning and laundry duties
- Conducts interviewing, hiring and new hire training to explain policies, procedures and use of equipment
- Schedule work hours and keep time records
- Complete necessary paperwork and communicate payroll, onboarding, termination and personnel changes to HR
- Addresses concerns regarding work performance and personnel actions
- Report to maintenance needed repairs or unsafe conditions
- Greet and acknowledge guests
- Perform other duties as assigned

**Requirements**:

- High school diploma or equivalent preferred
- Prior housekeeping and supervisory experience preferred
- Ability to stand for prolonged periods of time with or without accommodations.
- Basic computer and math skills
- Strong communication skills
- Reading and writing abilities

**Skills and Abilities**:

- Problem Solving - Identifies and resolves problems in a timely manner
- Reasoning - Uses reason and understanding when dealing with difficult situations
- Customer Service - Responds promptly to customer needs and solicits customer feedback
- Interpersonal Skills - Maintains confidentiality
- Oral Communication - Speaks clearly and confidently. Listens, ask questions and seeks clarification
- Written Communication - Writes clearly and informatively. Edits work for spelling and grammatical error
- Teamwork - Contributes to building a positive team spirit
- Ethics - Treats people with respect
- Organizational Support - Follows policies and procedures
- Planning/Organizing - Uses time efficiently
- Professionalism - Reacts well under pressure and accepts responsibility for own actions
- Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance
- Quantity - Completes work in timely manner
- Safety and Security - Observes safety and security procedures. Uses equipment and materials properly
- Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time
- Dependability - Follows instructions, responds to management direction
- Initiative - Asks for and offers help when needed

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.