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Customer Service/case Processor

3 months ago

Libertyville, United States CDL Consultant, Inc. Full time

Job Responsibilities
- Interact with attorneys and courts
- Log detailed notes into company software as they are completed
- Make daily inbound and outbound calls
- Provide customers with updates when needed
- Update and maintain electronic customer records including contact details, issues, and resolutions
- Update billing information
- Analyze progress and set goals to improve customer satisfaction
- Participate in regular staff meetings, trainings, and report on any customer issues
- Assist team members when needed
- Resolve complaints and customer problems in an efficient and friendly manner

Job Skills & Qualifications

Required:

- **Ability to work in office (this is not a remote position)**:

- High school diploma or equivalent
- Ability to comfortably sit for long periods of time
- Attention to detail
- Strong interpersonal skills
- Strong organizational skills
- Computer proficiency
- Problem-solving ability
- Ability to resolve conflict and de-escalate customer issues
- Ability to multi-task and meet deadlines

Preferred
- Previous customer service experience
- Sales experience

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Libertyville, IL 60048 (required)

Work Location: In person