Customer Service Representative

2 months ago

Libertyville, United States Hollister Incorporated Full time
We Make Life More Rewarding and Dignified

Location: Libertyville
Department: Customer Service

Summary

Join our dynamic team at Hollister Incorporated In this role, you'll handle sales orders, credits, and returns for our diverse clientele, including B2B partners, direct consumers, hospitals, and Veteran Affairs. You'll also play a key part in driving sales initiatives and process improvements, fueling revenue and market growth. Hollister Incorporated is operating in a hybrid-working environment.

Responsibilities

Receive Orders and Enter into SAP System - 60%
  • Operate the customer service phone system via Five9, efficiently handling all customer orders, managing tracking requests, and resolving discrepancies.
  • Manage orders through automated systems such as MyHollister, Esker, and GHX.
  • Process orders for both internal and external customers, including international clients.
  • Efficiently manage the customer service email inbox, ensuring timely responses to customer inquiries.
  • Uphold a professional demeanor and demonstrate proper telephone etiquette when interacting with customers.
Provide World Class Customer Service- 30%
  • Promptly respond to all non-order inquiries from external and internal customers
  • Request proof of delivery and/or tracers
  • Process one-step returns, and handle credit and debit requests.
  • Communicate accurate and reliable product information
  • Fully leverage the capabilities of the SAP system.
  • Maintain product knowledge and attend all offered educational training
Inter-Departmental Interactions - 10%
  • Credit Department
  • Resolve disputes where appropriate
  • Manufacturing/Operations
  • Check order status
  • Provide feedback on customer complaints
  • Follow appropriate guidelines to insure timeliness of customer orders
  • Quality Management Department
  • Provide timely information on product complaints
  • Obtain response from QM on customer inquiries
Essential Functions of the Role
  • Computer typing
  • Ability to work greater than 40 hours if need arises
  • Ability to sit for long periods of time (6-8 hours)
  • Ability to wear Headsets for long periods of time
Work Experience Requirements
  • 2+ years' experience in customer service-related field
  • Demonstrated success in a responsible clerical or secretarial position.
Education Requirements
  • High School Diploma
  • Associate's degree (preferred)
Specialized Skills/Technical Knowledge
  • Demonstrate skill problem solving
  • Proficient in communication and active listening, both over the phone and in person.
  • Collaborative team member.
  • Exceptional commitment to customer service.
  • Exhibit strong problem-solving skills.
  • Effectively manage multiple priorities simultaneously.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

Our Total Rewards package in aggregate is above market and includes competitive pay, generous paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

Hollister is an EO employer - M/F/Veteran/Disability
Job Req ID: 33586

#LI-Hybrid

  • Customer Service Representative

    4 days ago

    Libertyville, United States Disability Solutions Full time

    Description:We are seeking a Customer Service Representative (CSR) for our Sales Team, where you’ll play a vital role in growing and supporting our customer base. The CSR will be key to delivering outstanding customer service while contributing to our sales initiatives. The ideal candidate will have prior customer service experience, preferably in a...

  • Customer Service Representative

    2 weeks ago

    Libertyville, Iowa, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    4 weeks ago

    Libertyville, Iowa, United States Labor Solutions Professional Full time

    Job SummaryAs a Customer Service Representative at Labor Solutions Professional, you will be responsible for providing exceptional customer service to clients and customers through various communication channels. Your primary goal will be to resolve customer inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    4 months ago

    Libertyville, United States U-Haul Full time

    Location: 14045 W Rockland Rd, Libertyville, Illinois 60048 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Libertyville, Iowa, United States U-Haul Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul products...

  • Customer Service Representative

    4 weeks ago

    Libertyville, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 months ago

    Libertyville, Illinois, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part-time Teller. As a Teller, you will play a critical role in providing exceptional customer service and supporting the execution of branch activities.Key ResponsibilitiesProvide top-notch customer service to Citi clients, ensuring a positive first impression...

  • Customer Service Representative

    1 month ago

    Libertyville, Illinois, United States Citigroup Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Teller. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and assisting with branch activities.Key ResponsibilitiesProvide high-quality customer service to clients, ensuring a positive experience and...

  • Customer Liaison Representative

    2 weeks ago

    Libertyville, Illinois, United States McGrath Acura of Libertyville Full time

    At McGrath Acura of Libertyville, we are seeking a highly skilled Customer Liaison Representative to serve as the primary point of contact between our dealership and current and potential customers. This role requires excellent communication and interpersonal skills, as well as the ability to manage large volumes of inbound and outbound calls in a timely...

  • Financial Services Representative

    3 weeks ago

    Libertyville, Iowa, United States Snap-on Full time

    Job Summary:Snap-on Credit LLC, the financial arm of Snap-on Inc., is seeking a talented professional to join our team as a Financial Services Representative. In this role, you will be responsible for directing and coordinating Extended Credit collections, evaluating and implementing solutions to resolve delinquency issues, and promoting Credit Sales...

  • Patient Service Representative

    3 weeks ago

    Libertyville, United States Forefront Dermatology Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Libertyville, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time: Variable schedule within clinic hours listed below.Monday: 7:00AM-6:00PMTuesday:...

  • Patient Service Representative

    2 months ago

    Libertyville, United States US Derm Support Roles Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Libertyville, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time:Variable schedule within clinic hours listed...

  • Customer Service Representative

    3 weeks ago

    Libertyville, Iowa, United States Murgado Automotive Group Full time

    Honda of Libertyville, a proud member of the renowned Murgado Automotive Group, is dedicated to delivering exceptional automotive experiences to our valued customers.We are seeking a friendly and professional Receptionist to join our team, playing a crucial role in creating a positive and welcoming experience for customers and visitors.Key...

  • Patient Service Representative

    2 weeks ago

    Libertyville, United States Advocate Aurora Health Full time

    Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals Representative, Surgery, Patient, Customer Service, Patient Services, Clinical, Healthcare

  • Patient Service Representative

    5 months ago

    Libertyville, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Libertyville, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time:Variable schedule within clinic hours listed below. Monday:7:00AM-6:00PM...

  • Patient Service Representative

    5 months ago

    Libertyville, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Libertyville, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Variable schedule within clinic hours listed below. Monday: 7:00AM-6:00PM...

  • Patient Services Representative

    1 month ago

    Libertyville, United States Balance Health Full time

    Job Type Full-timeDescriptionABOUT USFor over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Patient Service Representative

    3 weeks ago

    Libertyville, Iowa, United States Forefront Dermatology Full time

    Patient Service Representative**Job Summary:**We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Forefront Dermatology. As a Patient Service Representative, you will be responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a...

  • Patient Service Representative

    2 weeks ago

    Libertyville, United States Advocate Aurora Health Full time

    Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals Part-Time, Representative, Obstetrics, Gynecology, Patient, Customer Service, Healthcare

  • Automotive Sales Representative

    4 weeks ago

    Libertyville, Illinois, United States McGrath Acura of Libertyville Full time

    Join Our Team as a BDC Representative at McGrath Acura of LibertyvilleWe are seeking a highly motivated and experienced BDC Representative to join our team at McGrath Acura of Libertyville. As a BDC Representative, you will be the liaison between our company and its current and potential customers, providing exceptional customer service and...