Technical Account Manager

2 weeks ago

Washington, United States CoreView Full time

**Technical Account Manager (TAM)**

**Location**: Washington, D.C.

**About CoreView and Simeon Cloud**

CoreView is the #1 Microsoft 365 management platform for IT teams who are transforming the way they run their Microsoft 365 stack. Simeon Cloud, a CoreView company, is a robust configuration as code solution for implementing governance and automation for modern digital workplaces using Microsoft 365. Combined, this suite of tools is the only platform on the market that provides a holistic approach to satisfy IT and business governance requirements for Microsoft 365, from internal policies to external regulations, and day-to-day operations.

**Job Summary
**Embark on a dynamic career as a Technical Account Manager (TAM) at CoreView. As a TAM, you'll be a crucial force in reshaping how IT teams manage their Microsoft 365 stack. Your role involves fostering robust technical relationships with pre-assigned accounts and collaborating closely with customer stakeholders to develop engaging proposals and high-level designs that align with their unique business and technical requirements.

**Responsibilities**
- Own overall technical relationship with pre-assigned accounts
- Develop proposals and high-level designs with input from your customer’s stakeholders.
- Identify customer business and technical requirements for implementing the offered solutions.
- Participate in all internal sales meetings as the technical representative.
- Develop Statements of Work (SOW) for all professional services activity
- Participate in validating the strategy for responding to RFPs.
- Be autonomous in implementing the platform's features both during the pre-sales PoC sessions and in the onboarding process of the customer following the purchase of the product by the customer.
- Report regularly to management on time spent, revenue, billable activities, and services.
- Track opportunities being worked on and services associated with the efforts of the additional teammates.
- Manage technical conversations with the customer to develop potential sales opportunities for add-ons or professional services.

**Qualifications**
- Strong working knowledge of Microsoft 365 technologies
- Ability to create and configure Microsoft 365 tenants and Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive
- Good knowledge of Azure DevOps
- Familiarity with on-premises environments implemented through different topologies of Microsoft Active Directory and Exchange Server
- Understanding of Disaster Recovery and/or Business Continuity
- Strong functional understanding of Automation & Orchestration technologies
- Wide technology background with emphasis on data center technologies and familiarity with cloud hyper-scalers
- Ability to dissect complex business and technical challenges and develop solutions proposals.
- Relevant degree or work experience
- Strong communication skills, including room presence and peer leadership.
- Nice to have: French and/or German.

**Additional Notes**

**All applicants will be required to take a pre-employment assessment for consideration.**

**CoreView is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status.

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