Technical Project Manager

3 weeks ago

Washington, United States DCI Solutions Full time

DCI Job Requirement for:
**Technical Project Manager**

Location: Washington D.C./Remote

Serve as a Technical Project Manager

Responsible for ensuring effective and efficient execution of projects to include:
User support/troubleshooting

User training/enablement

Product adoption

Be the first to respond to requests for support, and use your experience to help us improve our products

Track progress on everything involved in and related to your teams

Anticipate and remove roadblocks and reduce friction

Work with customers, developers, and product teams to see projects through to completion

Provide customer expectation management

Effectively triage inbound customer inquiries

Troubleshoot customer support requests

Effectively communicate to keep internal and external stakeholders informed on project status

Ensure all deliverables ship high quality and on time

Identify and mitigate key risks to project completion and service delivery

Liaise between teams of engineers and customers to drive successful product deliverables

Monitor project progress continuously

Deliver product demos and training sessions

Communicate proactively with all stakeholders to:

- Identify problems
- Create solutions
- Implement efficiency improvements

Create detailed status reports on measurable items, such as:

- Milestones
- Deliverables
- Risk

Develop detailed project plans that merge customer requirements with company goals

Triage and troubleshoot customer support inquiries through ticket-based software support desk systems

Coordinate and manage customer contact for product and user issues across a nationwide user base

**Qualifications**:
B.S. in Engineering with product support/software testing or related experience

5+ years of Project management experience
- Comfort operating with query-based, code-based or analytical software
- Including but not limited to: Microsoft Excel, Tableau, SQL, Python, etc.

A general quantitative/data-oriented fluency
- Product support/software testing or related experience

Experience supporting data integration technologies, with a preference for product support

Experience delivering product demonstrations to technical and non-technical audiences

Experience interfacing with a team of engineers and engaging with product teams

Ability to understand and communicate software architecture decisions to all stakeholders

Ability to travel 25% of the time if needed

**Required**:Currently supports the IRS and has an employee system account

**Salary**: $130,000-$170,000

Pay: $130,000.00 - $170,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance

Compensation package:

- 1099 contract
- Bonus opportunities
- Signing bonus
- Yearly pay

Schedule:

- Monday to Friday

Application Question(s):

- Do you have an existing IRS account?

**Experience**:

- Technical Project Management: 5 years (preferred)
- product support/software testing: 3 years (preferred)
- supporting the IRS: 1 year (preferred)

**Location**:

- Washington, DC (required)

Security clearance:

- Secret (required)

Work Location: Remote

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