Technical Account Manager

3 weeks ago

Port Washington, United States Sandata Technologies LLC Full time
Job DescriptionJob Description

About Sandata Technologies: Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 19 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible.

Why work here: At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

Sandata seeks an experienced Technical Account Manager (TAM) who will work within the Support department as the technical voice to the customer. This role will work closely with customer success manager's, product, engineering, and other cross functional teams to provide technical assistance, troubleshoot issues, and translate complex technical issues into tangible solutions. This is a customer facing individual contributor role with direct impact to overall customer experience by strengthening the client technical relationship, confidence, and awareness of Sandata's platform.


Responsibilities

  • Build trust and provide partnership with your assigned accounts' key stakeholders.
  • Develop and maintain expert-level technical knowledge of Sandata's suite of products.
  • Work within the broader Customer Operations team to provide the knowledge, resources, and customer advocacy that enable other teams to deliver customer value via support channels, training, documentation, or product/feature feedback to development.
  • Establish technical success roadmaps for your customers and drive the completion of critical items and milestones.
  • Lead user facing operational meetings, both through video chat and occasionally in-person.
  • Work cross-functionally, both internally and within your user's organizations, to provide guidance and implement technical software solutions.
  • Communicate directly and frequently with your customers to provide updates and answers to questions.
  • Create and maintain internal documentation, including but not limited to playbooks, operational slide decks, analytical reporting, and customer relationship artifacts.
  • Create customer-facing technical documentation, including but not limited to training materials, technical specifications, change requests, help articles, root cause analyses, visual diagrams, and presentations.

Qualifications

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.


Minimum requirements

  • 4+ years of experience in enterprise level client-facing work
  • Strong product sense and energized by the challenge of solving difficult user related problems.
  • Strong technical writing and verbal communication skills.
  • Ability to lead complex integration conversations in a highly consultative and proactive manner.
  • Working knowledge of RDBMS concepts and an ability to understand data models.
  • Familiarity with APIs and ability to explain API concepts to Sandata's largest and most technical customers.
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
  • Familiarity with EDI and working with data integration and exchanges.
  • Strong technical troubleshooting skills and experience interfacing with technical teams
  • Adept client relationship management skills
  • Ability to engage in business-level and technical conversations at multiple levels of the organization.

Preferred Qualifications

  • Experience working within government healthcare technology, home care, and/or claims adjudication.
  • Experience with small to medium scale project management.
  • Experience working with tools such as JIRA, Zendesk, Confluence, Gainsight, and DOMO.

Perks and Benefits:

  • Medical, dental, and vision coverage
  • Flexible Spending Account for health and dependent care
  • Health Savings Account
  • BenefitsVIP/Health Advocate
  • Company paid Life insurance and STD
  • 401(k) Plan
  • Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
  • Employee Assistance Program
  • Tuition reimbursement & paid certification programs
  • In-house product training programs
  • Catalog of training courses for skills development
  • Career Pathing for every department
  • Employee Resource Groups (BIPOC, LGBTQ, Women, Military Veterans)
  • Paid vacation, sick days, and holidays
  • Paid lunch break
  • Employee discounts and company perks
  • Casual work environment
  • Remote work
  • Frequent employee events and fun social clubs

Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet

  • Technical Account Manager

    7 days ago

    Washington, United States Oleria Security Full time

    Are you an experienced Technical Account Manager looking to make a significant impact in the cybersecurity industry? Oleria is a quickly growing enterprise cybersecurity startup founded by industry luminaries Jim Alkove and Jagadeesh Kunda. Our team brings deep security, data, and SaaS experience building and securing some of the world’s largest platforms...

  • Technical Account Manager

    3 weeks ago

    Washington, United States CoreView Full time

    Job DescriptionJob DescriptionAbout CoreView and Simeon CloudCoreView is the #1 Microsoft 365 management platform for IT teams who are transforming the way they run their Microsoft 365 stack. Simeon Cloud, a CoreView company, is a robust configuration as code solution for implementing governance and automation for modern digital workplaces using Microsoft...

  • Technical Account Manager, Southeast

    3 weeks ago

    Washington, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Title: Technical Account Manager, Post Sales, Southeast Description: The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with direct and channel customers. The TAM must be able to...

  • Technical Account Manager

    6 days ago

    Washington, United States AHEAD USA Full time

    The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for leading our clients through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with Managed Services clients in order to understand...

  • Technical Project Manager

    7 days ago

    Washington, United States DCI Solutions Full time

    DCI Job Requirement for: **Technical Project Manager** Location: Remote (East Coast Time Schedule) Serve as a Technical Project Manager Responsible for ensuring effective and efficient execution of projects to include: - User support and enablement Track progress on everything involved in and related to your teams Anticipate and remove roadblocks and...

  • Accounting Manager

    3 weeks ago

    Washington, United States Addison Group Full time

    This HireStrategy/Addison Group client is a Research Based organization in Washington DC looking to implement the New Revenue Recognition Standards. We are looking for a bright and energetic Senior Accounting Manager with strong technical skills and solid understanding of GAAP. The Senior Accounting Manager will interpret, present and explain complex...

  • Technical Account Manager

    2 weeks ago

    Washington, United States Zscaler Full time

    **Technical Account Manager - US** * Bengaluru, Karnataka, India * Full-time * Department: Customer Services **Company Description** For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely...

  • Strategic Account Sales Manager

    1 week ago

    Port Washington, United States Global Industrial Full time

    This position is located in the Port Washington, NY or Robbinsville, NJ ****************************************************************************************************Candidates local to either area welcomed to apply. The job is an in-office position, you must be located in or nearby the territory itself to be considered for the role.Job...

  • Strategic Account Sales Manager

    17 hours ago

    Port Washington, United States Global Industrial Company Full time

    This position is located in the Port Washington, NY or Robbinsville, NJ ****************************************************************************************************Candidates local to either area welcomed to apply. The job is an in-office position, you must be located in or nearby the territory itself to be considered for the role.Job...

  • Strategic Account Sales Manager

    2 weeks ago

    Port Washington, United States Global Industrial Company Full time

    This position is located in the Port Washington, NY or Robbinsville, NJ ****************************************************************************************************Candidates local to either area welcomed to apply. The job is an in-office position, you must be located in or nearby the territory itself to be considered for the role.Job...

  • Account Manager

    3 weeks ago

    Washington, United States Bradken Full time

    An exciting opportunity for an Account Manager to join our Sales team. 08th April, 2024 Who We Are: Bradken is equipping the resource sector to sustainably advance society. As a an Account Manager you'll be joining a global leader in the design, manufacture and supply of wear products and services for mining equipment.Our 3000 - strong global team members...

  • Accounting Assistant manager （Bilingual in Korean)

    3 weeks ago

    Port Washington, United States cesna Full time

    Job DescriptionJob Description[Position]Assistant Manager, Accounting[About Our Client]Top leader in Beaty Industry[Job Summary]Responsibilities include processing A/P invoices and employee expense reimbursements.Maintain General Ledger and periodic review & reconciliations of Accounts.Prepare and report financial reports and support in periodic Audits,...

  • Technical Project Manager

    1 month ago

    Washington, United States Non-Departmental Agency Full time

    Summary Technical Project Managers lead projects/programs that deliver capabilities to accomplish the U.S. intelligence mission by driving technology initiatives and turning needs into operating capabilities. ...

  • Technical Project Manager

    3 weeks ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Project Managers lead projects/programs that deliver capabilities to accomplish the U.S. intelligence mission by driving technology initiatives and turning needs into operating capabilities. Duties As a Technical Project Manager, you will lead projects and programs that deliver key capabilities to accomplish the U.S. intelligence mission....

  • Technical Project Manager

    2 days ago

    Washington, United States Inserso Full time

    Technical Project Manager Project Manager Washington , District Of Columbia Contingent Apr 2, 2024 Inserso is seeking a candidate to join our team to provide mission-critical support as our Technical Project Manager/Operations Center Manager. This position will be the primary point of contact for managing a support team of approximately 33 FTEs providing...

  • Entry Level Technical Support

    3 weeks ago

    Port Washington, United States AGILANT SOLUTIONS INC. Full time

    Job DescriptionJob DescriptionJob TypeFull Time LocationPort Washington DepartmentService Desk Reports toSenior Support Lead HoursAnytime between 8am-11pm EST AND must have weekend availability, Schedule is subject to change based on business needs. Position Summary Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB...

  • Account Manager

    3 weeks ago

    Washington, United States CloudHesive Full time

    The Cloud Sales Account Executive - Atlanta, GA is responsible for driving new logo sales and nurturing the growth of existing accounts. In this role, you will wear multiple hats including hands-on sales engagements, identifying target companies, uncover customer's challenges to create sales opportunities, and introduce CloudHesive's value proposition. The...

  • Account Manager

    7 hours ago

    Washington, United States CloudHesive Full time

    The Cloud Sales Account Executive - Atlanta, GA is responsible for driving new logo sales and nurturing the growth of existing accounts. In this role, you will wear multiple hats including hands-on sales engagements, identifying target companies, uncover customer's challenges to create sales opportunities, and introduce CloudHesive's value proposition. The...

  • Accountant

    3 weeks ago

    Washington, United States Office of the Chief Financial Officer Full time

    Summary As an Accountant, the incumbent will serve in the role of Technical Subject Matter Expert and is relied upon to solve the division’s most difficult accounting/financial issues and routinely provides technical expertise, advice and guidance to journey level accountants in the division. Location of position:  GSA, Office of the Chief...

  • TECHNICAL MANAGER

    6 days ago

    Washington, DC, United States HCL Technologies Full time

    Job FamilyDevelopment (Development) Job Description (Posting).To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. (1.) Co-ordination with On-Site Engineers and attending customer calls (2.) Raising risks, issues and escalation to senior management and...