Customer Support Associate

5 days ago

Quincy, United States GMI Full time

We are currently seeking an individual to join our team as an innovative Customer Support Associate. Our focus is on creating meaningful connections with our customers and assisting them in transitioning to renewable energy sources. As part of our team, you'll play a vital role in guiding customers through the enrollment process and answering any questions they may have. By combining various skills and services, we develop and execute brand awareness campaigns that resonate with our audience within the community. Your role will involve providing exceptional customer service to our customers, ensuring their satisfaction, and fostering long-term trust within our initiatives. This is an entry level position so no prior experience is needed and full on-site training will be provided. Join us in creating a positive change while gaining valuable experience in customer service and sustainability initiatives.

**Customer Support Associate Responsibilities**:

- Provide new customers with enrollment information and an overview of their renewable energy options, including the positive impact to the community
- Master all client product and service knowledge to best suit our customers frequently asked questions and needs
- Represent the client to the highest of standards, while maintaining high levels of professionalism and adherence to our compliance policy
- Maintain high levels of confidentiality with sensitive customer and consumer information information
- Keep track of Key Performance Indicators and provide results of interactions with consumers for market research and client value
- Attend daily team meetings for planning and and contributing ideas
- Provide feedback to clients on how to better improve enrollment processes
- Work closely with other team members and trade best practices

**Customer Support Associate Requirements**:

- A Bachelor’s degree in Communications, Business Administration, or a related field is highly preferred, but not required
- 1-2 years of experience working in a customer-driven environment is preferred, but not required
- A love for learning and a want to go above and beyond
- A team spirit and ability to work well with others as well as the ability to hold oneself to deadlines, when working individually
- A desire for personal and professional growth

Pay: $45,000.00 - $55,000.00 per year

Experience level:

- 1 year
- 2 years
- 3 years
- Under 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Quincy, MA: Relocate before starting work (required)

Work Location: In person

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