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Operational Content Specialist

3 months ago

Richmond, United States St Jardins Full time

Key Responsibilities:

- Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
- Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
- Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
- Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
- Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
- Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
- Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications:

- Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
- Experience in technical writing, content creation, or a similar role within a utility or operations environment.

**Skills**:

- Proficient in Microsoft Office Suite, Teams, and Canva.
- Strong writing and editing skills with a keen eye for detail.
- Ability to understand and translate technical information into clear, concise documentation.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications:

- Experience in the utility industry, particularly in water and gas operations.
- Experience writing process and procedures for customer service or a call center
- Experience writing process and procedures for government or federal regulations.

**Job Type**: Contract

Pay: $30.00 - $35.00 per hour

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- 3 years

Schedule:

- 8 hour shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical writing, content creation, or a similar role: 3 years (required)
- Microsoft Office Suite, Teams, and Canva: 3 years (required)
- writing and editing skills with a keen eye for detail: 3 years (required)
- translate technical information to clear, concise document: 3 years (required)
- high level of competence in technology, including AI: 3 years (required)
- website updating, OneDrive, and complex digital tools: 3 years (required)
- utility industry, water and gas operations: 3 years (required)
- writing process and procedures for customer service: 3 years (required)
- writing process and procedures for government: 3 years (required)
- writing and procedures for federal regulation: 3 years (required)
- have their own toolkit of authoring and content tools: 3 years (required)

Work Location: Hybrid remote in Richmond, VA