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IT Support Technician, Houston, Tx, Us

1 month ago

Houston, United States Foxys Computing Services Full time

The position of Deskside Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position include, but are not limited to the following:

- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end-users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end-users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate

action in the event of non-compliance with security requirements
- Communicate technical information to the technical and non-technical team and customers.
- Deskside support services as required.

**Requirements**:

- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools
- Installing, upgrading, and migrating to Windows
- Deploying Windows in large enterprises
- Experience with Service management tool - ex-Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.

**Job Type**: Contract

Pay: $4,000.00 per month

Experience level:

- 4 years

Schedule:

- 8 hour shift

**Education**:

- Associate (preferred)

**Experience**:

- IT Support: 4 years (required)

Work Location: In person

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