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Patient Services Liaison

3 months ago

Manchester, United States Farnum Full time

Farnum is Easterseals New Hampshire’s comprehensive alcohol and other drug addiction treatment program that offers a full continuum of care including Detoxification, Residential and Outpatient services. At the heart of all we do is our belief that individuals can, with the right assistance, achieve lasting recovery and all of its rewards.

We have an immediate opening for a Patient Services Liaison in our Inpatient program at Farnum In this role, the individual will act as the first point of contact, welcoming clients and visitors in a friendly and professional manner, providing strong administrative services and efficiently managing and implementing the intake process to the appropriate programs. In addition to the above, the Patient Services Liaison will be responsible for:

- Provide administrative assistance to include answering telephones, coping, scanning, producing letters, reports and related documents.
- Answer telephones for facility and department, promptly noting correspondence messages in client’s contacts.
- Completion of the intake process to include: Completion of all admission documentation and forms, review client rights and responsibilities, consent to treat and fee determinations, and verification of insurance information as necessary.
- Review all financial obligations including: fees, financial arrangements for services provided, collection and posting of fees and co-pays.
- Confirm all outpatient Medicaid appointments each day for the current and following day..
- Coordinates appropriate team involvement and treatment team member assignment upon admission.
- Coordinates the distribution, maintenance and receipt of all required documentation, according to State, Agency regulations and referral sources.
- Conducts client searches prior to admission onto the unit with the support of residential staff.
- Ensures compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
- Works collaboratively with internal clinical and medical providers to ensure high quality care.
- Properly and accurately, communicates observations and other data related to the condition of the client to the primary clinician as appropriate.
- Coordinate clinical schedules for open access process.
- Maintain clinical schedules, as needed.
- Assign counselors to clients (when necessary) in the Electronic Medical Record system.
- Maintain an organized workspace, storage and office area. Order supplies and arrange for maintenance of all office equipment, when necessary.
- Attends trainings and follows the employee training plan guidelines.

**Qualifications**:

- High School education, GED or related experience
- Experience in the area of addiction services preferred
- Experience working with culturally and clinically diverse populations
- Critical thinking and problem-solving skills
- Good organizational skills, including ability to multitask
- Valid driver’s license and reliable transportation

**Compensation**: Starting $17 hourly. Additional compensation based on experience and education.

**Hours**: Full-Time, 40 hours/week, Monday-Friday 8:30 am
- 5 pm.

What’s in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:

- Medical, Dental, Vision, Life & Disability
- Paid Time Off (PTO) begins accruing on your first day
- 10 Paid Holidays - includes a Floating Holiday of your choice
- 403 (b) Employer Match - up to a maximum of 3%
- Tuition Reimbursement after one year of employment
- Federal student loan forgiveness eligibility and student loan repayment for qualifying positions
- Employee Discounts
- Wellness Programs: Health coaching, on-site and remote nutritional counseling services, remote and on-site fitness classes, reimbursement programs for weight loss & tobacco cessation
- All Employees of Easterseals NH & Farnum are now eligible for DailyPay, a new optional benefit that allows you to access your pay whenever you need it.

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

EOE

FarnumLI