Service Coordinator

2 months ago


Worcester, United States Fire Equipment Inc Full time

**Job description**:
Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third generation family owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

**Responsibilities**:

- Schedule and dispatch field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
- Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
- Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
- Review, process and distribute all service documentation including service work orders
- Respond to all customer requests for information or assistance
- Proactively follow-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
- Process daily work received from technicians
- Manage service request from the point of scheduling through the completion of service
- Maintain accurate customer information at all times
- Assist service management as needed
- Other duties as assigned.

**Minimum Qualifications**:

- Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
- Must be detail oriented with strong communications skills
- Ability to handle multiple tasks simultaneously
- Must be able to prioritize existing workload while handling emergency requests
- Ability to interact with both customers and technicians in a friendly and professional manner
- High school diploma or equivalent

**Benefits**
- Competitive Pay
- 401(k) with company match
- Medical, Dental & Vision Insurance Package
- Disability & Life Insurance Package
- Paid Vacation & Holidays
- Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer._ _EOE disability/veteran_

**Salary**: $24.00 - $30.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus opportunities

Ability to commute/relocate:

- Taunton, MA 02780: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- scheduling service technicians: 2 years (preferred)

Work Location: In person

oTHlHydIxQ



  • Worcester, United States Sevita Full time $42,000 - $44,000

    We seek a passionate Case Manager who can successfully implement and monitor individual service plans.Job Details:This position supports individuals we serve in Shared Living/Adult Foster Care settings in Massachusetts.In this role, you will provide case management services for the individuals we serve in our Shared Living/Adult Foster Care Program with the...

  • Service Coordinator

    2 weeks ago


    Worcester, United States Fire Equipment Inc Full time

    Job description Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area. FEI is a third generation family owned and operated company. As such, FEI...

  • Service Coordinator

    2 weeks ago


    Worcester, United States Fire Equipment Inc Full time

    Job description Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area. FEI is a third generation family owned and operated company. As such, FEI...

  • Service Coordinator

    1 month ago


    Worcester, United States Fire Equipment Inc Full time

    Job DescriptionJob DescriptionJob descriptionFire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.FEI is a third generation family owned and...


  • Worcester, United States LUK Inc. Full time

    Job DescriptionJob DescriptionCoordinator of TIL Services (Worcester Office)-Successful candidate will be a self starter responsible for the daily oversight and management of Transition to Independent Living (TIL) Services in the Worcester area. Candidate will provide leadership to and supervision of staff in a team oriented environment. Position also...


  • Worcester, United States Superior Nut Co Full time

    Omni Services is now hiring a Technical Project Coordinator. Omni Services is looking for a Technical Project Coordinator. This position will report to and assist the VP of Operations & IT in a variety of tasks, predominantly supporting the IT department, technical troubleshooting, project management, and overall support based on the operational needs of the...


  • Worcester, United States Superior Nut Co Full time

    Omni Services is now hiring a Technical Project Coordinator. Omni Services is looking for a Technical Project Coordinator. This position will report to and assist the VP of Operations & IT in a variety of tasks, predominantly supporting the IT department, technical troubleshooting, project management, and overall support based on the operational needs of the...


  • Worcester, United States Advocates Full time

    Overview $20.75/hour Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff. The Intake Coordinator will provide knowledgeable, family-centered, customer friendly service to expedite the referral process to...

  • Clinical Coordinator

    1 month ago


    Worcester, United States Seven Hills Foundation Full time

    Overview: ***Specialty in ASD preferred*** The Clinical Coordinator will be responsible for overseeing, coordinating, and managing the clinical practice and case management of a specific service/programmatic area (see list above). To that end the clinical coordinator may act as a liaison between the agency and external entities involved the specific service...

  • Mediation Coordinator

    4 weeks ago


    Worcester, United States Seven Hills Foundation & Affiliates Full time

    The Mediation Coordinator is responsible for performing intakes and mediating all matter of mediations to include Small Claims, Housing, Juvenile Harassment Prevention Order, and Divorce. The Mediation Coordinator will conduct initial screenings for Media, Coordinator, Director, Microsoft, Training, Business Services, Program


  • Worcester, United States Seven Hills Foundation Full time

    Overview: Provide direct support to individuals served including providing assistance in personal care activities. Perform the required training and documentation necessary for group and individual participant goal achievement. Provide case management including completing ISP requirements and being a liaison for assigned caseload. **Responsibilities**: ...


  • Worcester, United States Seven Hills Foundation Full time

    Overview Provide direct support to individuals served including providing assistance in personal care activities.Perform the required training and documentation necessary for group and individual participant goal achievement.Provide case management including completing ISP requirements and being a liaison for assigned caseload. Responsibilities To provide...

  • Office Coordinator

    5 days ago


    Worcester, Massachusetts, United States Clark University Full time

    Office Coordinator - Visual and Performing Arts DepartmentJob Description:Basic Function:Reporting to the Department Administrator the Office Coordinator supports the day-to-day operations of the Visual and Performing Arts department. This position will provide administrative support to the V & PA department; will act as the first point of contact to...


  • Worcester, United States Commonwealth Electrical Technologies Full time

    Since Commonwealth Electrical Technologies’ founding in 2008, we have been committed to the highest standard of electrical, solar & energy efficiency construction. One of the area’s leading commercial electrical contractors, CET has offices in Worcester, Bridgewater, and Taunton, MA serving all of New England and New York. We have built a skilled team...


  • Worcester, United States Notre Dame Academy Full time

    **Technology Coordinator Job DescriptionMISSION**: Notre Dame Academy is a dynamic, independent, Catholic school for girls in grades 7-12 sponsored by the Sisters of Notre Dame de Namur. Welcoming girls of all faiths, the Academy provides transformational experiences that teach them what they need to know for life. Our graduates are confident women who are...


  • Worcester, United States Gandara Mental Health Center, Inc. Full time

    Job DescriptionJob DescriptionWhy Work for Gandara:Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better...

  • Patient Coordinator

    3 days ago


    Worcester, United States TridentDental Full time

    **Job Summary**: We are seeking a highly organized and personable Patient Coordinator to join our dynamic team. The Patient Coordinator will be the first point of contact for our patients, ensuring a smooth and efficient experience from check-in to check-out. This role is essential in maintaining our commitment to patient care and satisfaction. **Key...


  • Worcester, United States Haven Detox Massachusetts Full time

    The Client Care Coordinator is a multi-faceted role with duties that include but are not limited to assisting and connecting clients to appropriate entitlements, and ensure priority access to services. **RESPONSIBILITIES**: - Client Care Coordinators shall be the point of contact when communicating with referral sources and provide information as...

  • Event Coordinator

    5 days ago


    Worcester, United States Veterans Inc. Full time

    Job DescriptionJob DescriptionWith the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England, is seeking to fill the Event Coordinator position.Under the general direction of the Fund Development Manager the Event...

  • Event Coordinator

    18 hours ago


    Worcester, United States Veterans Inc. Full time

    Job DescriptionJob DescriptionWith the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England, is seeking to fill the Event Coordinator position.Under the general direction of the Fund Development Manager the Event...