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Assistant Manager

4 months ago

Leesburg, United States Express Full time

Overview:
**About Express, Inc.**

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

Store Name: Leesburg Premium Outlets Responsibilities:
**Express is seeking **an** **Assistant Manager **to** join **our** team**.**

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

**Key Responsibilities**
- Assists in developing, inspiring, and retaining top talent
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
- Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Ensure sales floor coverage in order to meet customer expectations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Support a store’s environment focused on consistently delivering a great in-store experience.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Creates a positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor

**Required Experience & Qualifications**
- Education: High School or Equivalent
- Years of Experience: 1-3 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Demonstrates strong customer service skills
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements

**Critical Skills & Attributes**
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience

**Benefits and Compensation**

Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Closing:
If you would like to know more about the California Consumer Privacy Act click here.

**Notification to Agencies**: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.