Operations Manager

2 weeks ago

Normal, United States Spee-Dee Delivery Service Full time

**Company Overview**

Spee Dee Delivery is a family owned and operated company that started in 1978 by Donald Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded to 36 branch locations, covering 8 states in the Midwest.

**Job Summary**

The Operations Manager will execute, direct, and coordinate shipments into and out of the organization.

**Hours and Wages**
- Exempt, salary position with pay based on experience, $65k-80k

**Duties and Responsibilities**
- Oversee and ensure all day-to-day branch operations are completed
- Plan and organize daily activities related to production and operations
- Measure productivity by analyzing performance data, financial data, and activity reports
- Ensure customer complaints are investigated and resolved
- Identify, recommend and implement measures to improve productivity, equipment performance, work methods, and customer service
- Enforce safety, DOT, and company policies
- Analyze route performance to ensure it is being performed properly and freight is distributed appropriately
- Conduct performance evaluations that are timely and constructive
- Lead weekly meetings and communicate goals and assignments
- Handle and participate in investigating employee concerns
- Identify and escalate all operational concerns to appropriate management
- Determine labor needs to meet production goals
- Hire, train, discipline, and onboard new staff
- Periodic travel may be required
- Perform other required duties as assigned

**Skills and Abilities**
- Excellent management skills
- Excellent written and oral communication skills
- Ability to influence, develop and maintain good working relationships across a variety of functional areas and customers
- Thorough understanding of applicable federal, state, local and company safety policies
- Strong organizational and project management skills, including meeting deadlines and achieving results
- Proficient with computer-based management systems and Microsoft Office Suite or similar software

**Education and Experience**
- High school diploma or equivalent required
- Bachelor's degree in Business Management, Logistics or Operations Management or related field preferred
- 5+ years of experience in the transportation industry and leadership preferred

**Physical Requirements**
- Ability to pass a DOT physical exam
- Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionally
- Prolonged periods of sitting at a desk and working on a computer

**Benefits**
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) plan, Quarterly Bonuses, and more.

**EEO and Affirmative Action Statement**

Spee Dee Delivery Service, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

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