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Program Manager

3 months ago

Ada, United States the Chickasaw Nation Full time

Program Manager - 9569**Ada, OK | Management | Full Time**

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Description

We are currently looking for a Full Time Program Manager to join our Violence Prevention and Residential Recovery Team A team located at the Nittak Himitta Womens and Childrens Recovery Center.

**Summary**:
Oversees medical family therapy services by seeking continuous improvement of clinical services and collaborating with providers and Medical Family Therapy leadership to comprehensively care for patients.

**Responsibilities**:

- Provides family, couple, individual and group therapies as needed
- Implements empirically validated measurements into therapeutic practice to assess for client progress in therapy and to measure overall therapeutic effectiveness with clients
- Collaborates with other professionals to ensure for appropriate care of clients
- Assists in ongoing initiatives to build and maintain referrals for services
- Conducts diagnostic screenings and assessments
- Serves as a resource to other medical professionals in the Chickasaw Nation regarding mental health topics
- Ensures all audits, reports and other operational communications are accurate and timely
- Completes a variety of standard and ad hoc reports as required
- Assists staff with accomplishing goals
- Ensures staff stays in assigned areas
- Investigates and resolves discrepancies
- Resolves minor employee concerns
- Communicates area performance and operational information to line of support
- Approves/denies time off requests
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintains files, logs, and records
- Maintains confidentiality, security, and integrity of data and information
- Ensures employees and resources complete assigned training and development
- Maintain knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Mentors, coaches, develops and assists in training in assigned area
- Trains staff as needed
- Creates training manuals for assigned area staff and continuously updates with improved processes
- Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
- Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
- All other duties as assigned

**Competencies**:
Essential:

- Follow instructions, both written and oral
- Adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Communicates verbally with team, departments, guests and management

**Skills**:
Essential:

- Must be familiar with the MS Office Suite of products

**Experience**:
Nonessential:

- No prior experience required.

**Education**:
Essential:

- Masters Degree in directly related field

**Credentials**:
Essential:

- Pass general background check
- Standard Driver's License

Nonessential:

- Licensed Alcohol and Drug Counselor
- Licensed Behavioral Practitioner
- Licensed Clinical Social Worker
- Licensed Marriage and Family Therapist
- Licensed Master Social Worker
- Licensed Professional Counselor

**Working Conditions**:
Essential:

- Hospital or Clinic
- May be required to assist individuals who are emotionally disturbed
- Pass pre-employment drug test
- Frequently lift and or carry up to 25 lbs
- May be on-call
- Travel is primarily within Chickasaw Nation boundaries