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Customer Service Rep
3 months ago
Department: Patient Financial Services
- Entity: Champaign-Urbana Service Area
- Job Category: Clerical/Admin
- Employment Type: Full - Time
- Job ID: 41766
- Experience Required: 1 - 3 Years
- Education Required: HS Diploma/GED
- Shift: Day
- Location: Urbana, IL
- Usual Schedule: M - F 8am - 5pm
- On Call Requirements: NA
- Work Location: Carle at The Fields
- Weekend Requirements: NA
- Holiday Requirements: NA
Position Summary:
Qualifications:
**EDUCATIONAL REQUIREMENTS**
None Required
**CERTIFICATION & LICENSURE REQUIREMENTS**
Notary certification may be required.
**EXPERIENCE REQUIREMENTS**
**ADDITIONAL REQUIREMENTS**
- Notary certification may be required
**SKILLS AND KNOWLEDGE**
Must demonstrate tact and diplomacy in interpersonal interactions. Credit and collection experience preferred. Requires strong oral and written communication skills. Display high standard of confidentiality. Ability to work proficiently within multiple systems. Handle high volume of work and have the ability to multitask under demanding conditions. Attention to follow-through. Appropriately react and maintain composure during confrontational situations. Keyboard minimum of 40 words per minute. Ability to easily accept and implement change.Essential Functions:
- Identifies and corrects billing errors and insurance discrepancies. Researches, resolves, documents, and responds to all patient account inquiries generated from telephone, walk-in, MyCarle or written correspondence. This is for internal and external customers and includes all billing entities for Carle.
- Identifies and resolves insurance set up errors to facilitate accurate and timely billing and payment processing.
- Prepares and provides estimates for services to patients.
- Responsible for cash bag balancing.
- Completion of commercial disability and FMLA forms (various by location).
- Monitors and files claims to drug assistance companies.
- Performs other duties as assigned.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
