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Truck Associate Manager

4 months ago

Laurel, United States T-Mobile USA, Inc. Full time

**Be unstoppable with us**
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop

Job Overview

This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for Mobile Stores. Responsible for delivering exceptional customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing a Un-carrier experience by leveraging strong Customer Focus abilities and by holding employees to Un-carrier behaviors and service standards. Achieves showroom objectives by managing to rigorous operating standards and closely monitoring store results.

**Responsibilities**:

- Event Management, Brand Ambassador, Logistics, PlanningManage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
- Social MediaProvides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engages local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand. Regularly updates and maintains branded content on social media sites (Google+, Facebook, YouTube, MySpace, Twitter, etc.) to keep content current/relevant. Acts as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective.
- Community Outreach & SupportDirectly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.
- Partner Event Management - Onsite management for TPR locations, Logistics, Planning, TrainingManage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
- Floor coachingAssist manager with motivating and coaching employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance. Share timely feedback to improve performance, encourage growth and drive a world class customer experience. Side-by-side selling.

**Education**:

- High School Diploma/GED (required)

**Work Experience**:

- 2-4 years 3 Years Retail Management experience in high volume environment ()

**Knowledge, Skills and Abilities**:

- Retail Store Management Experience working in high volume environment ()
- Event Management Manage and execute Mobile Showroom events from concept to post event ()
- Social Media Communications Engages local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand ()
- Customer Engagement Advance Customer engagement and service capabilities ()
- Development Coaching Assist manager with motivating and coaching employees and partner sales associates ()
- Workplace Performance Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience ()
- Cross Functional Relationships Experience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasks ()
- Community Outreach Responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events ()

**Licenses and Certifications**:

- At least 18 years of age
- Legally authorized to work in the United States

**Travel**:
Travel Required (Yes/No):Yes

**DOT Regulated**:
DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-t