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Therapy Front Office Receptionist

3 months ago

Aliso Viejo, United States SMaRT Health & Wellness Full time

**Company Overview**:
At SMaRT Health & Wellness, we're revolutionizing musculoskeletal care and wellness in Aliso Viejo, California. Our center integrates cutting-edge medical treatments with holistic wellness practices to foster healthier, more active lives. From orthopedic surgery to yoga, acupuncture to hyperbaric oxygen therapy, we offer a comprehensive array of services under one roof. Founded by esteemed healthcare professionals, we're committed to enhancing the well-being of our community.

**Role Overview**:
As a Front Desk Receptionist in our Physical Therapy Department, you'll be the welcoming face of our center. Your responsibilities will include ensuring a positive patient experience, collecting payments, maintaining accurate records, and assisting with scheduling. This role plays a crucial part in delivering exceptional care and service to our patients.

**Minimum Education**:
High school diploma or equivalent

**Skills and Qualifications**:

- 1 year of customer service experience
- Strong communication skills
- Excellent phone etiquette
- Proficiency in Microsoft Office and EMR/EHR systems
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with good organizational skills
- Understanding of HIPAA regulations

**Responsibilities**:

- Greeting and assisting patients
- Collecting payments and managing financial transactions
- Assisting with paperwork and patient inquiries
- Answering phones and scheduling appointments
- Supporting therapists with patient care coordination
- Maintaining accurate records and ensuring HIPAA compliance
- Assisting with office maintenance and supply management
- Participating in meetings and other duties as assigned

**Reporting Structure**:
Directly to Managing Partners, with indirect oversight from Executive Management

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Outpatient
- Private practice

Medical specialties:

- Orthopedics
- Sports Medicine

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Front Desk: 1 year (required)

Ability to Relocate:

- Aliso Viejo, CA: Relocate before starting work (required)

Work Location: In person