Drive Thru Manager

2 weeks ago

Rockville, United States Chick-fil-A | Rockville Research Row CFA Full time

We are looking a for an innovative, confident, customer service oriented professional who is excited to help lead our growing Drive-Thru production at Chick-fil-A Research Row.

**Role Summary**:
**Requirements/Responsibilities**
- Must have 2 years restaurant management experience
- Must work in a high volume fast paced environment
- Proven track record of performance and food handlers license required.
- Managing & Measuring Work: Clearly assigns responsibility for tasks and decisions
- Business Acumen: Knows how business works
- Makes good decisions in a timely manner based on a mixture of analysis, wisdom, and judgment
- Clearly and comfortably delegates both routine and important tasks
- Creates an environment where people do their best work
- Oversees drive-thru operations
- Performs huddles with team to communicate goals
- Assists in controlling food, labor, and paper costs
- Maintains safety and security
- Grows drive-through sales through raising the number of cars served per hour/every hour
- Ensuring cleanliness of window, register area, headset area, iPOS, and iPads
- Evenings and mornings required

**Knowledge/Skills/Requirements**:

- Associate Degree/BA or equivalent experience
- Able to lift 40 - 60 pounds on a consistent basis
- Ability to multi-task and work in a fast-paced environment
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Excellent verbal, written and electronic communications skills
- Servant Leader, team oriented with a passion for people and world-class service
- Posses the ability to manage drive and change

**How Are You Successful?**
- CEM (guest survey module) - measured every 30 days
- Speed of Service = top 20%
- Order Accuracy = top 20%
- Overall Guest Satisfaction = top 20%
- ROE =100%
- Training and Development - You must possess the ability to train, develop, and motivate team members. In order to take the next position in the company, you must be able to backfill your role.

**Benefits**:

- Competitive Pay
- Daily meals discounts
- Uniforms
- Leadership Development
- College scholarships
- Performance-based raises and promotions
- Sundays off
- Medical Benefits offered
- 401K (Matching)

**Experience**:

- Drive-Thru: 3 years (preferred)

**REQUIREMENTS**:
CHICK-FIL-A STORY

“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” Founder of CFA, S. Truett Cathy.

Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast-casual restaurant business. Be part of our exceptional team in Durham who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

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