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Product Manager Associate

4 months ago

Wilmington, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
You will be participating in the creation of Pricing strategies that generate incremental revenue, price to risk, or increase customer satisfaction through refunds of fees and finance charges. Additionally, you will be responsible for the daily management of Merchant Category Code (MCC) sight along with assisting with new Pricing strategies related to transaction posting or account pricing. MCC oversight includes compiling statistics, reporting trends, and presenting findings to the Interchange Governance forum. You will be working with the payment networks to manage compliance cases of merchants using the incorrect mcc information for their transaction tagging. Pricing Strategies activities includes interpreting raw data for analysis to build new approaches, define requirements and build presentations to advocate for change.

**Responsibilities**:

- Certification of standard categories
- Data hygiene of merchant assigned mcc information on data from payment networks
- Working with payment networks to further improve data integrity
- Management of compliance cases reported to the payment networks
- Work with key stakeholders through the department to create communications/decks for senior leadership

**Required qualifications, Capabilities, and Skills**:

- 2+ years of Operations, Marketing, Competitor analysis experience
- Basic understanding of Reg Z and CARD Act
- Bachelor’s Degree with a major in Marketing, Operations, Compliance, Business Management or similar discipline not required but preferred
- Demonstrated experience in facilitating meetings that include an agenda, meeting minutes and general meeting etiquette.
- Proficient in Microsoft products with an extensive knowledge of Excel and PowerPoint; SharePoint experience a must.

**Preferred qualifications, Capabilities and Skills**:

- Be results-oriented with strong analytical and problem-solving skills
- Possess strong relationship skills and ability to lead through strong collaboration
- Demonstrate customer-obsession by leading with the voice of the customer
- Can promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what’s best for the customer
- Possess strong written communication skills

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.