Social Services Technician

4 days ago

Newark, United States State of Delaware Full time

**Introduction**:
**Make a Difference with DHSS**

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

**Summary Statement**:
The incumbent in this position provides direct first point-of-contact through telephone or face-to-face interactions with the public, DSS staff, and agency partners for the Learning Innovation Team. The incumbent performs and monitors all reception desk activities such as intake and general log sheets, answering the phone, greeting those walking into the center, managing correspondence, and appointments for the Learning Innovation Team’s staff. The incumbent determines services needed and triages the callers and the “walk-ins”. The incumbent scans and files documents into the DSS document imaging system. The incumbent will at times have to re-directs clients to services not provided by DSS and make the proper outside referrals.

**Essential Functions**:
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Distributes program benefits/resources to eligible clients.
- Distributes forms, brochures, fact sheets and other related information.
- Completes or assist clients in completing preliminary information and reviews forms for completeness.
- Provides routine information regarding programs.
- Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
- Gathers routine information according to a standard format for use in determining eligibility of benefits.
- Conducts follow up activities on clients as assigned.
- Refers clients/cases to appropriate agency for additional resources.
- May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
- Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
- Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

**Job Requirements**:
**JOB REQUIREMENTS for Social Services Technician**
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

- Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Six months experience in record keeping.
- Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
- Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

**Conditions of Hire**:
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

**Benefits**:
**Selection Process**:
**Accommodations**:
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected vetera

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