Alterations Customer Service Representative

3 weeks ago

Magnolia, United States David's Bridal Full time

**Alterations Customer Service Representative**

NOW HIRING Location TX - The Woodlands Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative**

**What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career thats a perfect fit.

We are looking to grow our Alterations business to be 25% of our top line sales in the next 2-4 years, and we are looking for talented CSRs to champion this growth Our most successful CSRs are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that enter our stores.

If you would like to be part of a dynamic team, help our customers dress for the most important days of their lives, and earn a competitive income, we would love to discuss your future at Davids Bridal.

**Now Accepting Applications for Alterations Customer Service Representatives**

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to Davids Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

* Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.

* Use all systems to manage the customer flow to deliver five-star customer experience.

* Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.

* Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.

* Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.

* Promote all alterations services and personalization options.

* Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.

* Maintain high dress code standards as required by the Dress Code policy.

* Greet and escort all alterations customers to and from alterations for appointments.

* Press, steam and spot clean all merchandise.

* Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.

* Build long-term relationships to meet and exceed customer satisfaction and loyalty.

* Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.

* Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.

* Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.

* Maintains a clean and well-organized alterations room.

* Performs duties and tasks as assigned by store management.

Physical Demands:

* While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to Davids Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

* High school diploma or equivalent degree

* 1-2 years prior retail experience in an apparel or specialty store environment.

* Prior sewing experience is helpful.

* Prior experience with computerized POS (Point of Sale) system

**Now that weve popped the question, please say I do.**

**Part Time Benefits Include**

* Professional Environment

* Generous Employee Discount After First Pay Period

* Vision Care

* Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury

* 401K Program

* Pet Insurance

* Discounts for Identity Theft Protection

* Discounts Home and Auto Insurance

* Discounts Mobile

* Legal Benefits (MetLife Hyatt Legal Plans)

Hourly + Commission

**Love wins when love is for Everyone**

Our mission at Davids Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

**Disclaimer**

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

  • Customer Service Representative

    4 weeks ago

    Magnolia, United States D3S Service Full time

    **Benefits**: - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Vision insurance NORMAL DAY-TO-DAY DUTIES Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    2 weeks ago

    Magnolia, United States D3S Service Full time

    **Benefits**: - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Vision insurance NORMAL DAY-TO-DAY DUTIES Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    1 month ago

    Magnolia, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insurance NORMAL DAY-TO-DAY DUTIESCustomer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    3 weeks ago

    Magnolia, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insurance NORMAL DAY-TO-DAY DUTIESCustomer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Retail Operations Customer Service Representative

    1 month ago

    Magnolia, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    ** Retail Operations Customer Service Representative** Job Title Retail Operations Customer Service Representative Position ID 27629719 Location The Woodlands, TX 77380 Other Location Description POSITION SPECIFIC DESCRIPTION The New Energies group in Shell is focused on leading in the energy transition towards a low-carbon future through power /...

  • Retail Operations Customer Service Representative

    3 weeks ago

    Magnolia, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    ** Retail Operations Customer Service Representative** Job Title Retail Operations Customer Service Representative Position ID 27629719 Location The Woodlands, TX 77380 Other Location Description POSITION SPECIFIC DESCRIPTION The New Energies group in Shell is focused on leading in the energy transition towards a low-carbon future through power /...

  • Customer Service Associate

    1 week ago

    Magnolia, United States PGA TOUR Superstore Full time

    Golf's Happy Place! Starting at $15 an hour. At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of...

  • Client Service Representative

    1 month ago

    Magnolia, United States Randall Rubeis- Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionJoin Randall Rubeis- Farmers Insurance Agency, a reputable insurance agency located in Magnolia, Texas. We are seeking a dedicated and customer-oriented individual to join our team as a Client Service Representative. In this role, you will be the first point of contact for our clients, providing exceptional service and building...

  • Retail Sales Associate

    1 month ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!...

  • Retail Sales Associate

    3 weeks ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!...

  • Sales Associate/Customer Service Rep

    1 month ago

    Magnolia, United States Amazing Lash Studio Full time $9 - $12

    Hiring immediately for a retail sales associate/customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!COVID-19...

  • Sales Associate/Customer Service Rep

    3 weeks ago

    Magnolia, United States Amazing Lash Studio Full time $9 - $12

    Hiring immediately for a retail sales associate/customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!COVID-19...

  • Retail Sales Associate

    1 week ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! ...

  • Customer Relations Representative

    4 weeks ago

    Magnolia, United States David Turnage - State Farm Agent Full time

    Job DescriptionJob DescriptionRole Description:As a customer relations representative, your role will involve engaging with customers to address their concerns, provide answers to their inquiries, and support them with their requirements. This will be done while focusing on establishing and nurturing relationships with customers. Multitasking is a key aspect...

  • Magnolia 02 Drug

    3 weeks ago

    Magnolia, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Magnolia 02 Drug [Retail Associate / Team Member] As a Customer Service Representative at HEB Grocery Stores, you'll: Provide a well-stocked and well-maintained department; Stock and properly rotate products on a daily basis; Maintain all department and safety/sanitation standards; Answer customer questions regarding products and assist...

  • Customer Service Specialist

    4 days ago

    Magnolia, United States US Power Pros Full time

    US Power Pros is searching for a highly motivated Customer Service Coordinator to join our team! The Customer Service Coordinator will be responsible for assisting the office staff with follow-up calls. Calling existing customers to grow the service department. Ensuring excelling customer satisfaction through the accuracy and efficiency of their...

  • Customer Service Representative

    4 weeks ago

    Magnolia, United States Chris Burns - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Lead Retail Customer Service Associate

    7 days ago

    Magnolia, United States FedEx Office Full time

    POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultants time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the...

  • Customer Service Specialist

    1 week ago

    Magnolia, United States Entergy Full time

    This position will support Entergys low-income utility assistance initiatives including coordination with partner agencies to maximize publicly available financial assistance; this position will also support region charitable giving activities, coor Customer Service, Customer Service Specialist, Specialist, Retail, Support

  • Magnolia 02 Healthy Living

    2 weeks ago

    Magnolia, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Magnolia 02 Healthy Living [Retail Associate / Team Member] As a Customer Service Representative at HEB Grocery Stores, you'll: Provide a well-stocked and well-maintained department; Stock and properly rotate products on a daily basis; Maintain all department and safety/sanitation standards; Answer customer questions regarding products...